Active since May 2016
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4 reviews39 months ago
***ual Harassment, Body shaming, Bullying and Disrespect
On Saturday the 28th of January 2023 morning, I walk into Hatfield Shopping Centre with the intention of going to clicks to buy medication because I was not feeling well. My intention was to get there as soon as they open. As a was walking I notices some shops are still closed but this shop (Brand Collections) was open with the lady inside preparing for the day. Next to the shop door there is a pillar and there was a security guard standing there. I noticed there were two guys walking from Pick and Pay as it was one of the few shops open. Anyway as I was passing Brand Collections, the lady in the store said to the security guard, Marago a ma pila a shiyale (There is a nice ass), there security guard made a commend "No', The lady asked him '' are they not nice''. Security "Haai they are too big, she even look like she is not wearing a panty''. They continued having this conversation as I was passing. I felt so degraded, So humiliated, so disrespected so shamed and harassed. I proceeded to clicks as I was really not feeling well. On my way from clicks I then decided to confront the security guard and the friend to let them know what they did is wrong. I approached him and said "next time when you decide to talk to someone like dont be so loud because what you said was not nice, next time it will be someone who is not kind and they will report you, tell your friend also". The security guard then said, Lady if you have issues dont dome and take them out on me, you can report me all you want. I was talking about the lady at Pick and Pay clothing. I then asked, which lady because there was no one here, I was the only one passing. He the started to be rude and throwing tantrums saying I can go report him. I left and called the security Guard office and reported the incident. This then wonder, in a country where GBV is an issue, with excuses that women are dressing some type of way, what did I do to provoke the situation. What did I do to be verbally undressed like that and body shamed like that. In a country where mental health is an issue, how is that suppose to make me feel. In an shopping centre that is closer to a University and you hear of insecurities from this young lives, how many has this man and woman verbally undressed ladies passing by, body shamed them, insult or even the worst. Are we even safe if the person that is supposed to instil authority is the one subjecting us to this verbal abuse? I am not ok.
0 replies
54 months ago
Rude service
Have been staying in the same residence for the past 3 years. We were managed by Zelri Properties and now Indlu Properties. When you do not pay rent on time they obviously block your ability to buy electricity. All fair. My problem is now after you pay and they are all rude on you. The credit controlre very rude and personal. I mean this is supposed to be business. One Simphiwe and Dinah lady. They tell you all sorts of things like, we will unblock when we feel like because you did not pay on time. And then when they supposed to unblock they will tell you, we work 08:00 am to 17:00pm and we won't as our spouse are waiting for us. They will dish all sorts of mean things you can think of. Most tenants are now complaining since Indlu took over.From the cleaning services to the I'll treatment by their stuff. Not sure if they are doing this because they intentionally want us out of the property or it is how the staff is. But wow.
0 replies
66 months ago
Bad Service Ruined me
Today became the worse day of my life because terrible customer service. Not paying attention on detail when serving a customer can lead to a ripple effect of messing up their entire life or day. I have/had an account with FNB and have not use the account in months. A cheque account to be more specific. I have not used the account in months and therefore the account was close. However I still received bank statements form FNB and I took it the bank is still active, only to find that the account has a servings portal and that the bank statement is from that and not the main account. I am not sure if this means that the main account is closed and not the savings one. Anyway, So I change my salary to be paid in my FNB account . I still had my card but forgot the pin, when I want in with the intention to get a new pin, I waited on the que and I was walked in and given a ticket (67). The lady at booth 6 call and I went to her. She advised that we will have to reactivate the card and told me to go get proof address and said I must come straight to her when I come back. I quickly ran out to get proof of address and found she was assisting someone. I waited and we were 2 clients waiting for her. I waited for an hour (I know this because when I got to the bank it was 14:25pm and I left at 15:42 pm). and she finally assisted me. Mind you, I took my launch break. When she finally got a chance to assist me, she told me that the proof of address is wrong. I asked her what did she not tell me that I must bring a bank statement instead. They guy that was printing next to her said, ask her to email it to you and I did. After that she told me oooh sorry I can not help you with this account because it is closed. I asked her again why did she not tell me before and make me wait for an hour for nothing and she said they should have told me at the door. Ok they did not tell me at the door, why did you not tell me and she said I only realized after I have sent you to get the proof of account. Now this is how my life is affected: The hour I wasted seating there, I could have called my HR manager to pay my salary into a different account because when I got to work, she told me that she had just transferred that salaries just now before I called her. Now FNB is telling me that the money is going to be kept into their OTP for 24 hours then send it back to the sender which might reflect in 4 working days as it is from a different bank. What even frustrate me more is that this lady tells me that I have to open another account. I asked her what I need, She tells me I need money to open the account, ID and proof of residence. To my frustration I do not have the money and when I said this she just starred at me. Only to find out later that I did not even need the money because FNB opens an account for you and you deposit any amount to activate the account. Imagine. Plus my "Savings' account had R46 which can be deposited into the new account to activate it. Now I may only get my Salary next week Wednesday, I have bills to pay, policies, transport to get to work, rent and I have 3 kids I have to eat. I have a 1 year 4 months son that has to get formula, nanny to pay and all other thing. What am I going to do. I had to return to the Branch because the lady at booth 6 really did not help but only make life difficult for me. A friendly lady by the name Mangadi assisted me and explained everything. She even managed to open a new account for me and a life cove, Which the first lady failed. She tried to assist and I think there is only so much she can do. I left the bank at 18:20pm and just when I though this day cant get any worse I was left stranded at the streets of Olieven because taxis were finished. Just failure to pay attention. For her to have told me the account is closed and can not be reactivated an hour ago would have saved me and my children a lot of trouble. I do not know what I am going to do from tomorrow until the day FNB pays the money back into the company account. My life turned upside down.
112 replies
70 months ago
Tiny Cuddles Photography Studio
<div>I payed to have a photoshoot when my son was born last year in October. My son started being ill and I asked to postpone to January. They then gave me a date in February. My son was again admitted in hospita and I informed them and asked to move the shoot again. It photoshoot then moved to March, which unfortunately did not happen because of the lock down. After the started easing the lock down regulations, I contacted the studio to ask if they are open or not. They lady advised that they are and we can do a cake smash theme for my son. I agreed and gave her all the required information. She informed me that she will confirm with the guys she works with to check of the will be available on the date confirmed. 4 Days before the photoshoot I contacted her looking for confirmation and everyday following that day I will contact asking for confirmation and she never confirmed. Seeing that my son's was not OK before now, I asked for a refund and she advised that we rather not and wait until he was strong enough to do it. Now that he is fine, I keep communicating asking for a date confirmation and pleading with her for the photoshoot and she says she won't be doing it anymore and she will not be refunding me as well. I feel this is unfair as I did not plan for my son to be ill and have also communicated each time I was facing challenges. She has also never told me of a non refund policy of some sort. </div>
0 replies
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