Active since May 2016
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8 reviews21 months ago
FSI Is a ****!!!
I had the exact same experience as many of the people complaining about Dawie. My person is called Koos Viljoen. Apparently he has to come and see me tomorrow to discuss where my Bank Cost has been invested all the years, his words were how do I think the Banks make my investments a million? Very arrogant and rude. I asked him for his name and number to call him back and he did not want to give it out. I said I would speak to my personal banker and he started getting very rude and said I clearly don't understand how money works and is made and he wanted to come and show me. What a load of bull..
0 replies
31 months ago
Customer Service that just works...except after hours.
I just wanted to post a quick note on my experience with Clear Access in the last week or so. You see last Sunday morning my Fiber just stopped working at all. I logged a call with their Support help desk around 8am on the Sunday morning and was told they would not be able to send someone out on a weekend but that they would see what they could do. I waited a couple of hours and called them back, with which they basically said sorry you are on your own. This was super frustrating as I need my internet to be working 24/7 as I do my work from home and have a couple of teenagers so you can imagine the pain and frustration. I escalated it to their Support and Operations Manager Mark Cherrie who was of course not working on a Sunday. I repeatedly called them back and every time they basically told me there was nothing they could do. I got a response in the evening from Mark saying there must have been a misunderstanding as they do have teams available. On further inquiry I found out there were teams available after hours but only if you have a Business account with Clear Access. I have a Residential Account which cost my R999 per month. Not a little amount to pay for no service for this kind of outage. The only reason why I gave 2 stars and not 1 is that they did restore my service on the Monday. It took them 3 different teams and a whole day affair. Me and my wife basically had to use all of our Mobile Data at a huge expense to be able to continue working while it took until after 5 for our Fiber to come back online. Please be aware of this when next time your service goes down over a weekend. No After Hours Teams available for On Premise Support.
131 replies
53 months ago
Next time read the Warning Signs
Wow I was warned but did not listen!! If you look at some of the 1 star reviews on HelloPeter you think but there are 5 star reviews as well. I am sure it was probably the founders that rated themselves. I bought a Oculus VR Headset on Friday the 17th of November and since then have really struggled to get any updates on Shipping. The biggest frustration is there is no way to talk to anyone to try and understand what's going on. I have tried emailing them numerous times and just get ignored. I have only gotten a response from a Julie on their Customer support team but she is Out of Office most of the time and keep telling me to be assured all will be good then disappears again. I try to use their online chat functionality which is a supposedly "24/7 Online" chat function but 99% of the time you can only leave your name email and message. When I do get them online I never get any response. This business is somewhere in Louis Trichardt, it might as well be on the moon!!!! Please Bravest, I am getting anxious as my son's birthday is on the 1st of December and I truly do not want to disappoint him with this Bull!@# Don't say you have not been Warned!!!!!
318 replies
66 months ago
If Naked ruled South Africa...
Awesome and effecient service! Thanks Naked Insruance you Rock! I submitted my claim using my phone on Wed 4 th November at 17:30. I received an email at 19:49 confirming my claim was approved and first thing the next morning I already had an appointment to fix my vehicles windscreen. Wow I wish everything worked like this. Naked I think you should go into Politics and start running the country!
56 replies
87 months ago
Moving to Naked Insurance is the best move ever.
I moved over to Naked insure last year and currently have 4 vehicles insured with them. 2 of these I only use during weekends and their feature to switch your insurance from Static to Comprehensive using their app is the best thing since sliced bread. I am currently saving over a R1000 per month this way. I also claimed for our Polo after my wife had a small accident a few weeks ago and the repair was concluded on Thursday last week. No issues, no hassles and the lady at Naked Insure even called me and made sure I was happy with the repairs afterwards. I can fully recommend checking them out.
105 replies
112 months ago
Even when trying to Cancel my policy I get bad service.
<p>I have been trying to cancel my Discovery insure policy since Monday this week but have not been able to do so or even speak with a Retention/Cancellation consultant since Tuesday.</p> <p> </p> <p>I sent an email to Discovery Insure on Monday asking that my Policy be cancelled: Ref No ********** 443</p> <p> </p> <p>They called me back on Tuesday afternoon asking a couple of questions about cancellation date which I had to come back to them with additional info. I was told that they would call me back on Wednesday.</p> <p> </p> <p>No one called back, I tried calling them but could not even get through to the Customer service line.</p> <p> </p> <p>I tried again yesterday. Held on for 22 mins and gave up,. Phoned again after 5 pm last night, got through to the Call centre but he could not get hold of them as he said they probably "Knocked off" at 17:26.</p> <p>I asked him to make sure they call me back first thing this morning. Nothing.</p> <p> </p> <p>I phoned again this morning at 8:15, spoke to a call centre consultant who again tried putting me through. Waited 15 mins untill the consultant said sorry they are extremely busy and they would have to log a query to call me back.</p> <p> </p> <p>So Discovery Insure please don't ask me again why I want to cancel my Policy. If you just look at the trouble I have to go through to actually get something done, this has been the story of the last few times I have dealt with you.</p> <p> </p> <p>There is the reason. </p> <p> </p>
112 replies
115 months ago
Customer Service not Important Anymore?
<p>I was wondering, is it just me or is the Customer Service at Discovery Health really going way down?</p> <p> </p> <p>I have been a Customer for more than 3 years and I must say my experiences in the last few months have really been shocking. In early October I wanted to get an update Schedule from Discovery for my Insurance Policy and have still not received it even after 3 calls and giving them multiple email addresses.</p> <p>I also logged a claim for house hold contents last month for a power surge on the 24th of October and except for this nice message : Your claim ********** will be handled by Anika Ramdeen. You can call them on ********** 784 or email ********** Track the progress of your claim by clicking the following link http://bit.ly/1HrHKF8 Discovery Insure I have really had no feedback what so ever on my Claim. I had to call multiple times as the Website status updates on my claim is either out dated or just incorrect. Whenever I call I always get alot of excuses and lip service and I even feel that the Customer Service Consultants get irritaed and just wants me off the line. Mutliple times I have asked for feedback and someone to call me with updates and after almost a month no one has ever called me.,</p> <p> </p> <p>I really think something is going way wrong with Discovery Insure, this was definitely not the kind of customer service I was always used to.</p> <p> </p> <p>I wonder should I be considering another Insurance company?</p>
56 replies
120 months ago
Painless Service
<p>Thanks Kelebogile Bezu for a painless experience processing my claim.</p>
53 replies
Review Distribution
5 Star
2 (25%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
3 (37.5%)