Active since Jun 2016
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3 reviews9 months ago
Arrogant and rude Managment
Shocking display of arrogance by the Area manger or person claiming to be the owner of Dairybelle....A Rude obnoxious man with no commercial sense. As a company we spend R4000 to R6000 per week at Dairybelle Rosebank. This man who I was directed to, to discuss a concern, had zero time to even engage with us and proceeded by dismissing an issue as if I was a beggar on the side of the road. You will not see me or anyone from our company again, we will vote with our feet. Sadly, I have sympathy for the lovely staff members, chefs and fantastic waitresses who have looked after us so well over the past 2 years.
0 replies
112 months ago
TERRIBLE SERVICE ON BAD PRODUCTS-MELLERWARE FOOD PROCESSOR - SPAR GOOD LIVING HOME KLOOF VILLAGE
<p>I BOUGHT A BRAND NEW 3 IN 1 BLENDER FROM SPAR GOOD LIVING HOME STORE IN KLOOF VILLAGE MALL. R799 - 23RD DECEMBER 2016</p> <p>I GIVE THE GIFT TO MY WIFE AND FIND NO BLADES AND ITS DEAD , NOT SWITCHING ON AT ALL.</p> <p>CALL THE SPAR CUSTOMER CARE, LOG CALL IN DECEMBER, CALL AGAIN 15 DAYS LATER AS NO RESPONSE , CALL AGAIN AND EVENTUALLY GET AN EMAIL FROM THE SUPPLIERS .</p> <p>I WAS TOLD TO BRING THE R799 ITEM TO THEIR OFFICES IN EDENVALE (100KM ROUND TRIP) FOR THEM TO ASSESS.</p> <p>I REQUESTED THAT THE SEND A REP TO ME IN RANDBURG TO SWOP OUT THE DOA HALF SUPPLIED ITEM AND I RECEIVED THE RESPONSE BELOW.</p> <p> </p> <p>""</p> <p>Beverley Arendse<br /> Jan 27 <br /> <br /> <br /> <br />to me, Janeen<br /><br />Good morning Mark</p> <p> </p> <p>Personally i don’t think there is anything wrong with the product, possibly the product was not assembled properly.</p> <p>( I AM AN ENGINEER AND AN IT SPECIALIST ENGINEER, MABYE THE PLUGGING IN OF A BLENDER IS TO COMPLEX FOR MY BRAIN??)</p> <p>This unit has got one motor in order for the product to work both jugs will have to be assembled onto the product.</p> <p>Follow setup instructions as per the attached.</p> <p>Please identify the missing parts you require from the attached.</p> <p>Please be so kind as to forward your proof of purchase and postal details as we will send you the missing blades.</p> <p> </p> <p>Kind regards<br />Beverley Arendse<br />Service Department - Assist Manager</p> <p> </p> <p>THIS WAS THE LAST CORRESPONDENCE FROM THE SUPPLIER AND OR SPAR?????</p> <p>I WOULD RATHER GIVE THE R799 TO A CHARITY THEN EVER SUPPORT A SPAR OR A MELLERWARE PRODUCT AGAIN. SHOVE YOUR HYPOCRITICAL SARCASTIC SERVICE AND **** AFTER SALES SERVICE WHERE IT IS ALREADY IS ...DOWN THE ****PER.</p> <p> </p> <p> </p>
0 replies
120 months ago
Absolute Useless ,late , incorrect and delayed response
<p>Worst ever, </p> <p>Ordered online 3 x piizza</p> <p>2 hours to delivery .....and then ...wrong delivery</p> <p>Sent back...no response .</p> <p>Called Complaints department..Very good staff...have reference number and all.</p> <p>Get call from Rosebank branch next day to promise to make right ..arrange delivery....NO SHOW...</p> <p>Get call 2 days later ...eish sorry i forgot to send your delivery... Ok lets do it for Monday 12 pm..Ok great lunch sorted for Monday...and then ..NO SHOW....try calling ...NO ANSWER...go to Fratellies for lunch...\</p> <p>Today thursday eventually get hold of them.( I phone them they dont phone me)..eish i forgot...can i organise for today ?? ..of course I said ...great 35 to 45 minutes it will be delivered.. 1 hour and 15 minutes later ( we are 2 blocks from their store) i get 3 x cold ,hard ( not crunchy HARD)microwaved pizza that i have thrown in the bin.</p> <p>What has happened to service and service delivery ifrom Debonaires.. Obveously they have too much business and dont care about repeat business. I work in an office with plenty hungry take away ordering type people. If each 1 us ordered 1 pizza 1 once a week at R 100 each from Debonaires we would contribute R187 200,00 per annum to Debonairs Rosebank. *** i am flabbergasted.</p> <p> </p>
106 replies
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1 Star
3 (100%)