CA
Craig A
Active since Jun 2016
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Unfair Cancellation Policy and Lack of Flexibility
We were scheduled to camp at Berg River Resort Paarl this weekend, but the heavy rainfall forecast made it unsuitable. We requested to reschedule, but were informed that our deposit would be forfeited. The resort cited peak season and potential loss of income as reasons for their inflexibility, despite our long-standing relationship with them. We believe that camping operators should prioritize customer satisfaction and flexibility, particularly in adverse weather conditions. Unfortunately, Berg River Resort failed to meet these expectations. We would not recommend booking with Berg River Resort due to their rigid cancellation policies and lack of customer-centric approach. *Details of complaint:* - Booking date: [13 Feb 2026] - Camping dates: [27 Feb - 1 Mar 2026] - Reason for cancellation: Weather conditions - Cancellation date: [25 Feb 2026] We hope that the resort will reconsider their policies to prioritize customer satisfaction.
0 replies
60 months ago
Poor service
I am completely unhappy, dissatisfied with the service from Vox Telecom. Ranging from interrupted internet connectivity on regular basis, to waiting more than 3 weeks for an upgraded line last month. And now recently ordering a UPS for my router which I did not receive however according to them it was delivered by the courier company Aramemax. But no one can proof that I actually received it. All they tell me is ryan sign for it. Who is freaking ryan? This device was ordered a week ago and I have been billed already but still await the device. Seriously!
106 replies
120 months ago
Never again at Star Motor Group
<p>I purchased a vehicle at Star Motor Group in Bellville ,January 2016. Upon taking delivery, there was a few minor repairs that needed to be done. I was promised by the salesman Ian Du Plessis that it would be repaired. Six months later I still await repair work. In the meanwhile, legal action was instituted against them and the court granted judgement in my favor. The matter has been transferred from the small claims court to the magistrate court as no response to pay was received.</p> <p> </p> <p>I regret ever purchasing a vehicle from them as it was a quite a substantial price, let alone having to pay for repairs when they did honor there agreement to repair.</p>
53 replies
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1 Star
3 (100%)