Staff cannot be trusted

We booked the only private room Pronto has for a special birtday party. It was a deciding factor for us, since presents were to be exchanged and a happy birtday song sang, something you do not want to do with people sitting a step away all around you. We were ensured the room is booked for us as well as that they will try to make it special. When we arrived the room was occupied. The staff simply pulled up their shoulders and said it was a double booking. It was a hugh embarrasment in front of our birthday guests. We had to look for another restaurant. We learned the following: you cannot trust the Pronto staff or their booking system. It does not seem as if they take their guests seriously at all. It does not seem to matter to them if they spoil the special occasions of their (now ex-) guests.