Pure hearts funeral catering

I have joined the policy for pure hearts and choose the plan as per their benefits. Just realised now that the plan I choose increased and the benefits of the plan decreased. This is really frustrating and because when you choose the policy, you choose based on the benefits. Mr Paakane please assist your clients as we are frustrated. Today called and the screenshots recieved from your employee that says my policy lapsed in November and I paid my premium until month end of march this year. So I am surprised why the screenshot says my policy lapsed. With regards to the decrease of benefits what’s happening there. I am really concerned as to why is it affecting the old clients and they signed based on the benefits they will get from their plan. 😢😢😢😢😢