Pure hearts funeral catering don't value customers

I was not happy with how Ntate Phakane works, he is not taking responsibility for his company mistakes or staff. Me paying for years when they have to deliver I was told I'm paying wrong package, my question is why I was never informed all this years? What a disappointment and very sad especially when you have lost your loved one. U will use your airtime to phone the office they will never phone you back. I have been waiting since from December 2024 till now. Paying from 2021 and only knew last year December that is wrong package.