PwvInc Worse Service RE: Document from Mataboge Mrs F Mataboge(SHS22060742747//MAT39543)from a third-party claim business appointed by standardbank

In the past couple of months ( after my unfortunate accident )I have had terrible time having to deal with a third-party (legal firm) referred to me by standardbank .After one of their clients bumped my car. It has been a nightmare sending out emails and in most times not getting any response. Furthermore when trying to call one does not get through. Its has been 3months now since the incident took place and still no joy. I have adhered by sending out all necessary documents required but I am still struggling to get at least a way forward. Having mentioned the above . In all my efforts I have had to only later communicate with one of their consultants by the name Nomthandzo Mngadi who I don't know whether she has time to check out her work emails or does she ever stick to the principle of attending to clients matters. that part is truly is mind boggling.

MainReasons I am mentioning all of this is that. #Documents were sent more than a dozen times. However she then responded only far later and claimed they dint receive. What's amazing is that I found out that (when she responded and showed how emailed attachments were appearing on her end) that external were either blocked by mimecast as part of a security feature against external and unprotected mail communication and therefore all she to do was only make effort and click on release docs link appearing so that she could be able to view( since she was expecting such docs according to the ref and subject lines.

#whenever you send her an email for feedback and update she doesn't ever respond.

# We call! sometimes lines at PwvInc don't go through. If you lucky and the line goes through either she's out ( you ask for a call back/ and she doesn't come back to you even though you are a client. I am not sure why standardbank appointed such a terrible service provider to handle their third-party claim. Worse with such a terrible consultant uNomthandazo Mngadi Nomthandazo.Mgadi@pvwinc.co.za>

You will recognise this claim ref RE: Document from Mataboge Mrs F Mataboge(SHS22060742747//MAT39543)