TM
Tebogo M
Active since Nov 2019
7
Reviews
0
Industries
Reviews
7 reviews6 months ago
Bad billing service
Subject: Urgent: Billing Inconvenience and Refund Request To Whom It May Concern, I am writing to express my deep dissatisfaction with the billing issue I have experienced with your services. Around two months ago, your agent Itumeleng from Kagiso assisted me in setting up my account. Our agreement was that the first payment would be processed via debit order, and thereafter, I would make payments in cash over the counter. I agreed to this and subscribed to your services based on that understanding. We are now in the third month, and I recently noticed that a debit order was processed without my consent. This directly contradicts the initial agreement. When I contacted your call centre this morning, I was told that my agreement was “null and void” and that someone had failed to disable the recurring debit order instruction. This explanation is unacceptable and points to negligence on your side. I want this issue resolved immediately. I am requesting a full refund
213 replies
9 months ago
World Class Service by Xolile Hadebe
“World-class customer service! We received exceptional support from Xolile Hadebe of 4-Sure Insurance. She was incredibly patient and thorough in explaining how to navigate the systems and the processes that needed to be followed. Truly, what an outstanding agent!” by Space Edge Group
0 replies
15 months ago
Top notch service from both Alessandro and his manager Theo
"5/5 stars We recently had the pleasure of been assisted by the best of the best in service support , Alessandro's and his manager Theo at 4-Sure, and we were thoroughly impressed! The professionalism, attention to detail, and exceptional customer care made for a truly outstanding experience. Botha Alessandro and Theo went above and beyond to ensure our needs were met, and their expertise was evident throughout the process. I highly recommend both their exceptional services at 4-Sure to anyone seeking top-notch support. Excellent job, Alessandro and Theo!
0 replies
31 months ago
Totl Incompetency on services provided by net nine nine ''99'' as a service provider
Nett 99 or nine nine the fiber service provider. It is with great exasperation that I express my dissatisfaction with the quality of service I have received. Details of the Complaint: Service Provider's Name: Nett 99 or nine nine Account Number or Reference: Tebogo Mataboge 1061 Chief Mogale Kagiso 1754 Issues Encountered: Disconnected service despite payment/ awaiting feedback from the Billing department Unreliable Connectivity: Despite promises of high-speed internet, I have been consistently experiencing frequent outages and unreliable connectivity. In fact as in the month of September 2023 (even as a new client I was disconnected more than I was connected (I raised my concerns as to now what will happen to the billing aspect of things. Need I say even To date I haven’t received any clear indication in terms of the way forward etc. In the new month of 1 Oct 2023 at 10:14 am, payment was made accordingly , however the in the wee hours of the morning of the 02 Oct 2023 at 01: 23 , my services were cut regardless , which is absurd if ask me. Poor Customer Service: My issues were referred to the Billings department after speaking to a lady by the name of Prudence. Let me attest to that fact that, Attempts to resolve these issues with the customer service/Billing team have been met with long waiting times, unhelpful responses, and a lack of resolution. Impact on Me: This subpar service has affected my ability to work from home efficiently, impacting my productivity and causing unnecessary stress. Steps Taken: Customer Service Interactions: I have engaged with the customer service team on mention the number of occasions occasions but without any significant improvement. Communication Channels: I logged Tickets repeatedly and in accordance to their process and even sent direct emails to the support email channels, at some point I had been forced to attach screen shots Desired Outcome: Immediate Improvement: I urge Nett 99 or nine nine to address the reliability issues promptly and provide a more stable and consistent internet connection. I however expect them to either refund me on days and dates I was not connected ( I believe ) their rate runs around R12.60 per ( considering that I lost a lot of days in the month of September not being connected. Transparent Communication: I expect clear and transparent communication from the service provider regarding the steps they are taking to resolve these issues.processes to ensure timely and effective resolution of customer concerns. It is simply regrettable that this would seem as though us as black people, living in township areas should accept such mediocre , nonsensical behavior from service providers such as yourselves and without any recourse. It is as though we are getting your service for free. I think further to that the thought of knowing that communities in the suburbs are receiving better quality services from you competitors who are also providing options on the platter as service providers. Why do you as nett 99 or nine nine reduce us to only having to speak to our fellow sister/brothers from customer’s services point, even though issues needs escalation to relevant superiority or personnel? Are they in a better position enough not to engage to a paying customer? Or you only engage with paying customers paying at a certain threshold? That is totally unacceptable, utter nonsense if you ask me. I share this post not only to vent my frustration but also to bring attention to the issues faced by other consumers who may be dealing with similar challenges. I encourage fellow community members to share their experiences and insights. Nett 99 nine nine must start taking our communities within the predominately Black townships seriously. They must address these concerns and provide the reliable and high-quality service that customers deserve. Tebogo Mataboge
131 replies
40 months ago
Bad service policy no17240926
To whom may concern. (At Old Mutual) My name is Mrs Constance Rampa Policy no: 17240926 Policy Holder : Mr Toki Sydney Rampa Ref: CEB220732120 Cell 069 481 1302 It is with great regret that I find myself experiencing for (the lack of better word) a below par service from one of the astute organisations in south Africa’’ (disappointing indeed). In a case involving my late husband’s investment account with your organisation (old mutual). I have been taken from pillar to post in the past 3 years years or so, furthermore I have had to visit your ratail branches(old mutual) .i.e. from westgate mall to key west mall. Note that with regular visitations to the aforementioned places. I still have no proper feedback from many of your consultants regarding the claim put forward. The whole thing has become distasteful for an old lady such myself and at my age to be going around and not being advised properly. It certainly makes me wonder, that in this day an age , 1. financial institutions are still taking advantage of clients/customer that do not understand their practices? 2. Is it still ok for (old mutual) to not even give feedback to premium paying clients/customers when enquiring about what’s duly theirs? 3. Is it a practise in your organisation ( old mutual) for policy servicing or customer service to take advantage of elderly people that do not understand the nature of your business? . I mean We have followed necessary processes by submitting all that was required to lodge a successful and valid claim. with that been said we were also told/ advised that all the below document were received and that everything was in order in terms of compliance. Death Certificate Marriage Certificate Letter of authority Late Estate Personally I think the most irritating part is that why when everything has been adhered to and steps have been taken to submit and resubmit documents, that we find our self not moving and worse not receiving any feedback expect branches at (organisation old mutual) saying we must comeback after five days. I mean what nonsense is that? Or Have you now suddenly turned into Home Affaires where now one has to come collect some sort of ID book or something after sometime? I am writing these with utter most displeasure and I would like for this matter to be taken to accord and thereby steps must be taken even if it takes whoever is responsible at complaints to account. These is pure incompetency and someone is defiantly not doing his job or the organisation) (old mutual do not give a damn about their clients.
132 replies
43 months ago
PwvInc Worse Service RE: Document from Mataboge Mrs F Mataboge(SHS22060742747//MAT39543)from a third-party claim business appointed by standardbank
In the past couple of months ( after my unfortunate accident )I have had terrible time having to deal with a third-party (legal firm) referred to me by standardbank .After one of their clients bumped my car. It has been a nightmare sending out emails and in most times not getting any response. Furthermore when trying to call one does not get through. Its has been 3months now since the incident took place and still no joy. I have adhered by sending out all necessary documents required but I am still struggling to get at least a way forward. Having mentioned the above . In all my efforts I have had to only later communicate with one of their consultants by the name Nomthandzo Mngadi who I don't know whether she has time to check out her work emails or does she ever stick to the principle of attending to clients matters. that part is truly is mind boggling. MainReasons I am mentioning all of this is that. #Documents were sent more than a dozen times. However she then responded only far later and claimed they dint receive. What's amazing is that I found out that (when she responded and showed how emailed attachments were appearing on her end) that external were either blocked by mimecast as part of a security feature against external and unprotected mail communication and therefore all she to do was only make effort and click on release docs link appearing so that she could be able to view( since she was expecting such docs according to the ref and subject lines. #whenever you send her an email for feedback and update she doesn't ever respond. # We call! sometimes lines at PwvInc don't go through. If you lucky and the line goes through either she's out ( you ask for a call back/ and she doesn't come back to you even though you are a client. I am not sure why standardbank appointed such a terrible service provider to handle their third-party claim. Worse with such a terrible consultant uNomthandazo Mngadi Nomthandazo.Mgadi@pvwinc.co.za> You will recognise this claim ref RE: Document from Mataboge Mrs F Mataboge(SHS22060742747//MAT39543)
0 replies
63 months ago
Personal Loan Query
I have a query regarding my personal loan that has been dragging since last year , thus far i have spoken to five consultant who have been very unhelpful particularly on Siyanda Conco ( who was extremely) even went to the lenghth of telling me that he can be rude( he hung up). You consultants also busk on the glory of working from home ( they even tell us straight) when one request to be transfered to a senior personel( the hang up - i dont know how you management deals with the list of so much abandoned calls( really doesnt it hamper with productivity? Like . Worse i am now on your secure chat and also not getting any joy . Your consultants are not being very uhelpful. ..the matter is so easy ( why did you FNB stop debiting while the process was not complete. 2. Around december i requested for you to debit as there are funds readily available , to these day you havent done so while the account is generating interest.. not sure who is liable as i know that i am not...last but not least i am not even getting a call back from you to acknowledge my querying
122 replies
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5 Star
2 (28.571428571428573%)
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1 Star
5 (71.42857142857143%)