4I
4-sure insurance
Unclaimed Business
4I
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
5|4 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About 4-sure insurance
4-sure insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked 4-sure insurance across 30 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Tebogo M
1 reviews | Active since Jan 2020
1 Aug 2025, 16:00
World Class Service by Xolile Hadebe
“World-class customer service! We received exceptional support from Xolile Hadebe of 4-Sure Insurance. She was incredibly patient and thorough in explaining how to navigate the systems and the processes that needed to be followed. Truly, what an outstanding agent!” by Space Edge Group
Helpful (0)
|Replies (0)TM
Tebogo M
1 reviews | Active since Jan 2020
1 Aug 2025, 16:00
World Class Service by Xolile Hadebe
“World-class customer service! We received exceptional support from Xolile Hadebe of 4-Sure Insurance. She was incredibly patient and thorough in explaining how to navigate the systems and the processes that needed to be followed. Truly, what an outstanding agent!” by Space Edge Group
0
Replies (0)NM
Nomsa M
1 reviews | Active since Jan 2020
10 Jun 2025, 14:50
Outstanding Service from Tshepiso Masoetsa
Excellence Service Delivery from the special lady by the name of Tshepiso Masoetsa, she went all out for making sure that the service delivery is outstanding, keep up the excellence job, you are the best consultant ever!!!! if you are stuck with your claim just ask for Tshepiso you will never go wrong.
Helpful (0)
|Replies (0)NM
Nomsa M
1 reviews | Active since Jan 2020
10 Jun 2025, 14:50
Outstanding Service from Tshepiso Masoetsa
Excellence Service Delivery from the special lady by the name of Tshepiso Masoetsa, she went all out for making sure that the service delivery is outstanding, keep up the excellence job, you are the best consultant ever!!!! if you are stuck with your claim just ask for Tshepiso you will never go wrong.
0
Replies (0)CP
Christiaan P
1 reviews | Active since Jan 2020
19 May 2025, 20:03
Job well done
Thank u so much Sylvia Motebang for your excellent and fast service. 4-Sure is lucky to have you on their Team. What a great experience.
Helpful (0)
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Christiaan P
1 reviews | Active since Jan 2020
19 May 2025, 20:03
Job well done
Thank u so much Sylvia Motebang for your excellent and fast service. 4-Sure is lucky to have you on their Team. What a great experience.
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Replies (0)SA
Sumaiyah A
1 reviews | Active since Jan 2020
1 May 2025, 16:31
Efficient and Professional Service
Sandile conducted himself with professionalism and efficiency throughout, delivering work of a consistently high standard.
Helpful (0)
|Replies (0)SA
Sumaiyah A
1 reviews | Active since Jan 2020
1 May 2025, 16:31
Efficient and Professional Service
Sandile conducted himself with professionalism and efficiency throughout, delivering work of a consistently high standard.
0
Replies (0)LO
Lilia O
1 reviews | Active since Jan 2020
17 Mar 2025, 11:30
The worst short term insurance company I have ever dealt with
It's actually a big fat ZERO! Not even a 1! I have had endless hell with this insurer, who works on behalf of Ooba Insure - so if you looking to insure anything, please save yourself the anxiety, stress and headache and go somewhere else. The worst customer service, The worst response time, The worst excuses ever! I am still waiting for my promised payment on a claim that was supposed to be paid out three weeks ago, This after more than a year of aggravation, frustration and anxiety. You don't even want to know how long I have been battling with the original claim, setting aside this final piece of being paid out! Every week there is a different excuse. I have been emailing the monitoring Team leader Thulile Zwane for days, and I just get a flat ignore. This after I was told that the finance department originally had the wrong banking details and that the payment request was now completed with the correct banking details. On calling to speak to Thulile, I was told she is in a meeting, and apparently Kagiso (the alternative contact person) is in the same meeting. I apparently also can't get transferred to finance to find out where my payment is, because apparently there is no phone to transfer calls to in finance!! WOW, who are you trying to bull? Miss a payment and you will see how fast finance can call you! But I can transferred through to a team leader; and was consequently transferred to a gentleman by the name of Charlton. I have just received confirmation from Charlton that Thulile is currently finding out exactly where my refund is, and also received commitment from him that I will receive a respose from Thulile together with a proof of payment by this afternoon (17 March 2025). Lets see if he can at least keep to his word.
Helpful (0)
|Replies (0)LO
Lilia O
1 reviews | Active since Jan 2020
17 Mar 2025, 11:30
The worst short term insurance company I have ever dealt with
It's actually a big fat ZERO! Not even a 1! I have had endless hell with this insurer, who works on behalf of Ooba Insure - so if you looking to insure anything, please save yourself the anxiety, stress and headache and go somewhere else. The worst customer service, The worst response time, The worst excuses ever! I am still waiting for my promised payment on a claim that was supposed to be paid out three weeks ago, This after more than a year of aggravation, frustration and anxiety. You don't even want to know how long I have been battling with the original claim, setting aside this final piece of being paid out! Every week there is a different excuse. I have been emailing the monitoring Team leader Thulile Zwane for days, and I just get a flat ignore. This after I was told that the finance department originally had the wrong banking details and that the payment request was now completed with the correct banking details. On calling to speak to Thulile, I was told she is in a meeting, and apparently Kagiso (the alternative contact person) is in the same meeting. I apparently also can't get transferred to finance to find out where my payment is, because apparently there is no phone to transfer calls to in finance!! WOW, who are you trying to bull? Miss a payment and you will see how fast finance can call you! But I can transferred through to a team leader; and was consequently transferred to a gentleman by the name of Charlton. I have just received confirmation from Charlton that Thulile is currently finding out exactly where my refund is, and also received commitment from him that I will receive a respose from Thulile together with a proof of payment by this afternoon (17 March 2025). Lets see if he can at least keep to his word.
0
Replies (0)AP
Armand P
1 reviews | Active since Jan 2020
4 Mar 2025, 14:47
Fo sho, 4-sure!
Sandile Bongo!!! This guy!!! MY man! Thank you for exceeding our expectations! Exceeding your job expectations and title. It's amazing how one helpful guy can make someone's day. Thank you so much for your service thus far. We went from wanting to cancel our policy to wanting to reconsider. @4-sure, watch this man, and look after him. He is a gem. He understands the clients and their needs.
Helpful (0)
|Replies (0)AP
Armand P
1 reviews | Active since Jan 2020
4 Mar 2025, 14:47
Fo sho, 4-sure!
Sandile Bongo!!! This guy!!! MY man! Thank you for exceeding our expectations! Exceeding your job expectations and title. It's amazing how one helpful guy can make someone's day. Thank you so much for your service thus far. We went from wanting to cancel our policy to wanting to reconsider. @4-sure, watch this man, and look after him. He is a gem. He understands the clients and their needs.
0
Replies (0)IW
Ian W
1 reviews | Active since Jan 2020
4 Mar 2025, 06:59
$-Sure.net on behalf of Bettersure Insurance-Ben Mokgatle
I have never met a customer relations consultant like Ben Mokgatle- trustworthy, efficient and knowledgable. I had a claim for a pool pump with Bettersure, and Ben took the call. From claim stage up until payment stage Ben made sure that I was in the loop with developments. He followed up on the repairs last week, and upon hearing that the repairer did not yet do the job he suggested that, if I so wish, he could process payment of the claim and I could select a different supplier. After signing the document the money was in my account within 2 days, and I could manage to have the repairs completed. Thanks Ben, you're a star.
Helpful (0)
|Replies (0)IW
Ian W
1 reviews | Active since Jan 2020
4 Mar 2025, 06:59
$-Sure.net on behalf of Bettersure Insurance-Ben Mokgatle
I have never met a customer relations consultant like Ben Mokgatle- trustworthy, efficient and knowledgable. I had a claim for a pool pump with Bettersure, and Ben took the call. From claim stage up until payment stage Ben made sure that I was in the loop with developments. He followed up on the repairs last week, and upon hearing that the repairer did not yet do the job he suggested that, if I so wish, he could process payment of the claim and I could select a different supplier. After signing the document the money was in my account within 2 days, and I could manage to have the repairs completed. Thanks Ben, you're a star.
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Replies (0)