Double standards

I'm writing this still as confused as your staff who don't seem to know your own policies and procedures. so when you phone they tell you you cant make a reservation downstairs but on probably one of your busiest days when Springboks vs Nz there was a que probably 50 strong outside patiently waiting to get a seat. from where i was standing i could sea large table inside unattended and had been for over 20 min while my self and the rest of the que where still waiting to be seated. her come a group 14 strong walk up to the ladies' at the front and immediately escorted the this table by passing everyone else. Now i ask you HOW is this not a reservation if not why did they get priority its unacceptable make up your mind either you do or you don't take reservations.