Quicksure is not so quick

I registered a claim on the 31st March 2025 due to a power surge we suffered on the 1st April I received a updated policy schedule with added excesses and a increased premium I acted the increase and proceeded my claim. I was sent a claim form which I filled out I actually removed am item because it started working again I informed t insurance company about the change. A week later I was asked to get a letter from my municipal office showing there was planned outage the municipal office confirmed there was a power surge due to a unplanned repair,the next three days no response from Quicksure then I was asked to allow one of their service provider to asses the TV they guys come out took e TV away and sent a report 30 days later I am now being told their service provider who they have been using has submitted thr report in an incorrect format 2 days later and they still awaiting the report in the requested format how do they expect a client whose premiums up to date have to wait so long for a TV to be replaced my neighbours who are eih outsurance had their items replaced in 3 days this is my 3rd claim and everytime I have to run around getting documents forms etc every week it's a new delay or excuse at 70 years old I expected soe sort of assistance