Shocking Service from Quicksure – No Support When You Need It Most

I have been a loyal Volvo owner for five years with a full service history, ensuring my car is always well-maintained. Unfortunately, my experience with Quicksure (Volvo’s insurance partner) has been extremely disappointing and has left me stranded multiple times.

After a routine service at CMH Volvo Cape Town in April 2025, my car suffered a mechanical breakdown in the Karoo—issues that were not due to my fault. Despite paying premium insurance for years, Quicksure:

Refused to refund my overnight accommodation costs while my car was being recovered.

Denied me a courtesy vehicle while my car was in for repeated repairs (they only provided one for 6 days initially).

Left me without reliable transport, even though the breakdowns were clearly related to workshop negligence, not my own actions.

To make matters worse, I had paid R2,500 for a "360 check" that failed to prevent the breakdown, yet Quicksure wouldn’t cover the costs or assist properly. My car has been in and out of the workshop multiple times for the same issue, proving their incompetence.