1 reviews | Active since Member
A few years ago I bough my first Raleigh Ebike at Makro, there were some teething problems with the bike but the Raleigh agents really came to the party and sorted everything out directly for me, my friends subsequently also purchased Volt2 bikes and are very happy with them. However a month or so ago I saw a newer version at Makro which appeared lighter and more appealing so I advertised mine and sold it almost immediately and went into Makro Riversands and bought my new Raleigh Assist but on getting it home found that it didn't work. I bypassed Makro returns and contacted Raleigh direct again and within hours not only did the representative Prince appear at my home but the technical person Pieter also came bringing with them another brand new bike. They sorted everything out, gave me another charger and left. As fate would have it the charger didn't work, after a call to Prince he appeared with another. My first 25km ride was really great except I found that the power switched off occasionally, I mentioned it to Prince and again within hours he uplifted the bike to get it checked and is now as I type on his way back with it sorted. What fantastic service Raleigh give, what absolute value for money their Ebikes are when compared to anything else on the market. Thanks guys, your concern and professionalism are a rarity not often found with suppliers these days and I love this Ebike!