RALEIGH AND GAME DO NOT CARE FOR DISABLED PEOPLE

On Sunday 18 February 2024 my family and I visited GAME MALL OF AFRICA (Midrand, Gauteng Province, South Africa) to purchase some groceries as well as a few luxury (and expensive) items, as we have done many times before.  As we walked into the store, we realized that the tyres of our adult daughter's wheelchair needed some air and needed to be inflated for her comfort.  Our 20 year old daughter is mentally disabled and cannot talk or walk and still wears diapers.  We remembered that GAME had a bicycle department and went there first.  As we got there, two staff members were playing around with the bell on one of the bicycles.  NO OTHER CUSTOMERS were present, nor buying or needed assistance.  We saw the air compressor and at first tried to inflate our daughter's wheelchair tires ourselves, not wanting to take up the time of staff.  Struggling a bit, we approached the two staff members, who were now playing "foosball" (the soccer game).  We asked them if they could assist us, but were told by Mr. Andile Ndlovu (who actually works for Raleigh SOUTH AFRICA) that they could not help us, because "THEY DO NOT WORK ON WHEELCHAIRS ''... As the father of a disabled adult female, I could not believe my ears.  An argument follwed, and seeing that I was not going to get any help from Mr. Ndlovu, I then called the Store Manager, Ms. Kholiswa Mojikelo.  Explaining what happened, Ms. Mojikelo said that she would have to investigate and promised to get back to me in one (1) week.  I then gave her my email address for future correspondence.  Since a FULL MONTH has now gone by with NO RESPONSE from GAME nor RALEIGH SOUTH AFRICA, I can only assume that not only are the disabled not important, but service in general is non-existent at both GAME and RALEIGH SOUTH AFRICA.  Not only did we spend about R 2000 on goods at GAME, but we had to buy a manual RALEIGH pump to the value of R99.  We immediately inflated the tires of our disabled daughter's wheelchair, as she was quite uncomfortable.  I am sure that both GAME and RALEIGH SOUTH AFRICA are happy with us spending money and pushing up their profits, ensuring continued employment, salaries and bonuses for the staff, management and executives of these two companies, who desperately need to review their service and CSR (Corporate Social Responsibility).  I am not sure whether GAME or RALEIGH SOUTH AFRICA will respond, but we will not only stop supporting these two companies, but will tell friends, family and social media influencers about these companies' attitude towards the marginalized disabled people in South Africa...