ME
Marius E
Active since Jul 2009
26
Reviews
0
Industries
Reviews
26 reviews3 months ago
DO NOT INSURE WITH BUDGET... THEY ONLY COLLECT PREMIUMS!
Technology can make things easy, but NOT if you are insured with BUDGET. They want you to do everything via their app, but their app hardly ever works... The agent admitted to this!!! Trying to upload pictures of your vehicle only works for the first vehicle. Adding new items to be insured is a total nightmare... They give you a list of outstanding actions, but the app cannot process these actions. But, despite not being able to complete your application, your premium is deducted IMMEDIATELY... When you request a callback, it is a sales person (they phone almost immediately to make their commission target), but when you need help, you have to DRIVE to a different company (i.e. Glassfit) to help you. So, (1) their app does not work, (2) their call centre agents send you from pillar to post and (3) they rely on other companies to do the work. BUT, THEY CAN AND WILL TAKE YOUR MONTHLY PREMIUM IMMEDIATELY. Taking your money is the part they do well, really well... I have never dealt with such an *********** company... And, they are not cheap! If I do claim one day, Budget will reject my claim and I will have to show this complaint to the insurance ombudsman, since you cannot email documents to Budget... I am not doing anything further and assume my 3 vehicles, household content, boats, quad bikes, jewelery, etc. to be fully insured. I tried my best, I cannot do anything more...
280 replies
6 months ago
THE COURIER GUY STAFF IN GEORGE ARE SIMPLY AMAZING!
THE COURIER GUY STAFF IN GEORGE ARE SIMPLY AMAZING! I am writing this email on behalf of Mrs Pearl van Eeden, who has been making use of The Courier Guy in George for a long time now. Her last three (3) parcels, sent to me here in Midrand (Gauteng), have all been handled by the amazing staff of the George branch. Mrs Van Eeden tells me that Glenda and her colleagues are not only professional and friendly, but they always go out of their way to assist her. From re-packing where necessary, filling in the waybill details on her behalf, to adding protective materials to ensuring that personal gifts (from ornaments to home made jam bottles) do not break or leak! She told me that she will never move to any other courier company! Even the prices are quite competitive. On the receiving end, I myself have also only had great service from The Courier Guy. They always keep me updated with the progress of the parcel that's on its way from Mrs Van Eeden in George, and are very professional, friendly and helpful at the time of delivery. Mrs Van Eeden and I can both recommend The Courier Guy in George. Not only the operation itself, but also Glenda and her amazing colleagues!
0 replies
6 months ago
AMAZING SERVICE: MR PRICE (MALL OF AFRICA BRANCH, Midrand)
AMAZING SERVICE: MR PRICE (MALL OF AFRICA BRANCH, Midrand) More than a year ago, I bought three (3) Salt V50s cell phones (which is actually a ZTE8050, made in partnership with the Salt Cellular company) from Mr. Price. These phones are amazing and my wife, adult son and I still enjoy them daily. Amazing specs, very durable and just over-all great phones. But, we needed three (3) back covers. Initially I was told that there were no accessories (i.e. back covers, screen protectors, etc.) available. This was because the phones came with screen protectors and clear back covers. I eventually tried buying them from both ZTE and Salt Cellular overseas, but no luck. These companies could not sell to me directly, here in South Africa. I decided to go back to Mr. Price (Mall Of Africa) and was amazed at the service I received from both Andiswa and Nokwanda. These two dedicated employees listen to me, understood my frustration and made it a priority to find me three clear back covers. This past Saturday I went to Mr Price and picked up the three (3) brand new back covers - free of charge! This is proof that dedicated sales staff not only increase customer satisfaction, but they also ensure customer retention, as I will surely buy my next mobile phones from Mr. Price, Mall Of Africa, Midrand (Gauteng). Thank you again, Andiswa and Nokwanda. Ps. Not only will I purchase cell phones from this outlet, but also clothes and sports gear. A retailer with dedicated and committed staff!
0 replies
11 months ago
MANY REFERENCE NUMBERS, NO SERVICE
My brand new router (designed to deliver a max of 30mbps) never gives me less than 100mbps... AMAZING, isn't it? HOWEVER... The display (see photo below) is a lie! I still cannot stream certain internet services. How is this possible? I think it is because they outsource their services to nearly legal age young people in Mumbai, that earn less than SA minimum wage... (RAIN does not care for the unemployed SA youth!). When RAIN does call you back (because the lady in Mumbai has not received training this year, and needs to send the query back to SA) they also cannot help and must ESCALATE your query to one of the other 14 departments... I have about 15 "HELP IS ON IT'S WAY" emails from RAIN. Reference numbers longer than the Nile river and more than the drops of RAIN (pun intended) we have received this year. All that RAIN does is to reply "We contacted you, but you were not available". You can of course not respond to any of their mails, because the 23 staff members cannot deal with a thousand queries a day... As I am typing this, my streaming problem has not been resolved yet. My son googled how to get the mobile SIM cards activated (Mumbai was unable to help...) to use the minutes and data and still I cannot send a free SMS from the RAIN SIM cards... The only way to check your balance is to send the word BALANCE via SMS to the number 135... But, the SMS service does not work. MyRain has been replaced with RainGo, but RainGo cannot change your password, in case you have it wrong or just forgot it... But, come 1June they will have no difficulty in deducting the R649 from my bank account. In fact, they may charge me an ADDITIONAL R619, which was the package cost I moved/migrated from. And, to get a refund, you need an attorney. RAIN needs GOD, that's the only way they will survive... Or, they must allow VODACOM, MTN or even struggling CELL C to buy them...
1505 replies
12 months ago
RAIN MAKES IT IMPOSSIBLE TO CANCEL.... MAKING MORE MONEY FROM UNHAPPY CUSTOMERS
RAIN makes it impossible to cancel their service. They thus squeeze out another month's fee out of EXISTING customers to give NEW customer's their first month free.... best business model ever!!! I have tried the whole day to cancel my disabled daughter's RAIN monthly contract today (30 April 2025), but no luck... 1. The MyRain app no longer works and you now need to use RainGo. 2. RainGo wants you to change your email password, but the link they send you to change your password, does not work. 3. On rain.co.za there is now a "bot" that can help you 24/7. I spent 9 minutes asking the bot to help. The bot never responded and I could not cancel my daughter's contract. 4. Calling them on 0861 610 1000 does not help, because they have no option to cancel. You must thus use the above 3 options, but they also do not work. 5. I then tried one of the "BUY" options on their IVR, with the hope that a sales person could assist, but no one answers. They have spent all their money giving new customers their first months for R1 and thus cannot make anymore sales.... 6. When I logged the service request the first time, they send me an email saying HELP IS ON ITS WAY.... he help never came, I received no call. 7. I responded to the email received (see 6 above), but after 3 attempts no one from RAIN contacted me or my daughter.... So, after they have deducted my fee on 1 May, I will have to cancel my daughter's bank card, so RAIN cannot charge her AGAIN after not being able to cancel her service. RAIN can contact me at Marius.Engelbrecht@gmail.com should they wish to discuss this.... I have no hope, whatsoever....
232 replies
18 months ago
ABSA makes big money by not allocating your recharges made on their app
ABSA is making big money by not allocating the airtime recharges on their app to Cell C customers. ABSA takes yor money immediately, but does not send the money to your Cell C account/number/SIM. This has now happened on a number of occassions and when you have to buy more airtime to complain and try to get your money back, they give you a LONG reference number, but they DO NOTHING about it. They of course do what they do best - ABSA just blames their service provider - a company not known to anybody in South Africa. This company is most probably also in East Europe somewhere on the 15th floor of a Mombai registered company... Outsourcing is cheap and you do not have to offer work to South African unemployed people! Also, they do not give you any feedback on your complaint. They just ignore you and hope that you will forget about it or that you will just "go away".... Well, I intend to let the world know that it is better to buy Cell C airtime at the corner café than using the ABSA app... Maybe this is why everybody is moving away from ABSA to CAPITEC....
53 replies
25 months ago
RALEIGH AND GAME DO NOT CARE FOR DISABLED PEOPLE
On Sunday 18 February 2024 my family and I visited GAME MALL OF AFRICA (Midrand, Gauteng Province, South Africa) to purchase some groceries as well as a few luxury (and expensive) items, as we have done many times before. As we walked into the store, we realized that the tyres of our adult daughter's wheelchair needed some air and needed to be inflated for her comfort. Our 20 year old daughter is mentally disabled and cannot talk or walk and still wears diapers. We remembered that GAME had a bicycle department and went there first. As we got there, two staff members were playing around with the bell on one of the bicycles. NO OTHER CUSTOMERS were present, nor buying or needed assistance. We saw the air compressor and at first tried to inflate our daughter's wheelchair tires ourselves, not wanting to take up the time of staff. Struggling a bit, we approached the two staff members, who were now playing "foosball" (the soccer game). We asked them if they could assist us, but were told by Mr. Andile Ndlovu (who actually works for Raleigh SOUTH AFRICA) that they could not help us, because "THEY DO NOT WORK ON WHEELCHAIRS ''... As the father of a disabled adult female, I could not believe my ears. An argument follwed, and seeing that I was not going to get any help from Mr. Ndlovu, I then called the Store Manager, Ms. Kholiswa Mojikelo. Explaining what happened, Ms. Mojikelo said that she would have to investigate and promised to get back to me in one (1) week. I then gave her my email address for future correspondence. Since a FULL MONTH has now gone by with NO RESPONSE from GAME nor RALEIGH SOUTH AFRICA, I can only assume that not only are the disabled not important, but service in general is non-existent at both GAME and RALEIGH SOUTH AFRICA. Not only did we spend about R 2000 on goods at GAME, but we had to buy a manual RALEIGH pump to the value of R99. We immediately inflated the tires of our disabled daughter's wheelchair, as she was quite uncomfortable. I am sure that both GAME and RALEIGH SOUTH AFRICA are happy with us spending money and pushing up their profits, ensuring continued employment, salaries and bonuses for the staff, management and executives of these two companies, who desperately need to review their service and CSR (Corporate Social Responsibility). I am not sure whether GAME or RALEIGH SOUTH AFRICA will respond, but we will not only stop supporting these two companies, but will tell friends, family and social media influencers about these companies' attitude towards the marginalized disabled people in South Africa...
0 replies
25 months ago
GAME AND RALEIGH DO NOT CARE FOR DISABLED PEOPLE
On Sunday 18 February 2024 my family and I visited GAME MALL OF AFRICA to purchase some groceries as well as a few luxury (and expensive) items, as we have done many times before. As we walked into the store, we realized that the tyres of our adult daughter's wheelchair needed some air and needed to be inflated for her comfort. Our 20 year old daughter is mentally disabled and cannot talk or walk and still wears diapers. We remembered that GAME had a bicycle department and went there first. As we got there, two staff members were playing around with the bell on one of the bicycles. NO OTHER CUSTOMERS were present, nor buying or needed assistance. We saw the air compressor and at first tried to inflate our daughter's wheelchair tires ourselves, not wanting to take up the time of staff. Struggling a bit, we approached the two staff members, who were now playing "foosball" (the soccer game). We asked them if they could assist us, but were told by Mr. Andile Ndlovu (who actually works for Raleigh) that they could not help us, because "THEY DO NOT WORK ON WHEELCHAIRS ''... As the father of a disabled adult female, I could not believe my ears. An argument follwed, and seeing that I was not going to get any help from Mr. Ndlovu, I then called the Store Manager, Ms. Kholiswa Mojikelo. Explaining what happened, Ms. Mojikelo said that she would have to investigate and promised to get back to me in one (1) week. I then gave her my email address for future correspondence. Since a FULL MONTH has now gone by with NO RESPONSE from GAME nor RALEIGH, I can only assume that not only are the disabled not important, but service in general is non-existent at both GAME and RALEIGH. Not only did we spend about R 2000 on goods at GAME, but we had to buy a manual RALEIGH pump to the value of R99. We immediately inflated the tires of our disabled daughter's wheelchair, as she was quite uncomfortable. I am sure that both GAME and RALEIGH are happy with us spending money and pushing up their profits, ensuring continued employment, salaries and bonuses for the staff, management and executives of these two companies, who desperately need to review their service and CSR (Corporate Social Responsibility). I am not sure whether GAME or RALEIGH will respond, but we will not only stop supporting these two companies, but will tell friends, family and social media influencers about these companies' attitude towards the marginalized disabled people in South Africa... Please note: No telephonic correspondence will be entered into. We have been advised to only deal via email.
58 replies
25 months ago
DEKRA MAKES A LOT OF MONEY BY COMMITTING *****
Changing audits reports AFTER the client has left the DEKRA testing station, seems to be the best way to increase their revenue. In terms of South African law, changing an audit report (or any other binding document) AFTER it was issued, is indeed *****. This is what DEKRA MIDRAND did to me and I expect many other clients over the years... On 2 March 2024 I took my car to DEKRA MIDRAND for a roadworthy test. Three (3) faults were found and I was assured that if I fix these three (3) faults within fourteen (14) days my roadworthy certificate would be issued. On 16 March 2024 I returned, with all the faults fixed, as per the report. You have fourteen (14) days to fix the faults on the report, without additional charges. Within only a few minutes I was called by the manager and told that my brakes were not fixed AS PER THEIR REPORT of two weeks ago. I argued that nowhere did DEKRA MIDRAND put ''brakes faulty'' or something similar as a fault on MY report. The manager then proceeded to take out THEIR report, the one they had on file. Quess what...? The auditor added the following sentence to the report AFTER I got issued with my report and HAD LEFT the DEKRA MIDRAND audit facility: ''FRONT AND REAR BRAKES FAILS''. Changing a document after the fact in favour of only one party is *****. The South African law is clear. Nobody contacted me about the ''new fault'', though they have all my contact details on record. So, why would DEKRA RANDBURG do this? Simple... It is VERY EASY money. Because I did not fix all the faults on THEIR COPY of the report, I must do so and come back and pay another R750.00 inspection fee. I obviously became very furious and my adult son took over the conversation. My son was told that if he could have the brakes fixed before they close at 13:00 (this was a Saturday), they would issue the certificate. They would also “oversee” a new fault they found while checking the “existing faults” … This "vicious circle" of finding faults can go on for months of course... The new fault was apparently overseen by the auditor two weeks ago as they he was very busy on that day. We did not have enough time nor another R 4 400 on the day to have the breaks fixed, so we left DEKRA MIDRAND in disbelief and also true disgust. DEKRA will of course NOT do this to CAR DEALERSHIPS, as they are their main and a VERY good source of income. However, they will tap individuals dry... I intend escalating this matter to DEKRA GERMANY, of which DEKRA SOUTH AFRICA is a subsidiary. I want to warn motorists not to use DEKRA, not if this is their modus operandi for ******ing money from normal, day-to-day ordinary South African citizens. Ps. There is an international auditing standard (an ISO code) by which DEKRA must abide when they do these audits. They obviously do not follow their OWN standards, international ISO standards they must adhere to during every audit. Disappointing and pathetic, to say the least... I of course have both copies of the audit reports - the one that was issued to me and the one that DEKRA MIDRAND changed AFTER THE AUDIT.
58 replies
31 months ago
RAIN ONE - THE BIGGEST DISASTER AND **** IN SOUTH AFRICA EVER
Why would RAIN TELECOMS take on "voice" if they cannot even handle "data" yet? So, my daughter signed up for RAIN ONE two (2) months ago. We have not been able to use the minutes AT ALL! This is because RAIN's Indian staff in Mumbai (that's where RAIN has outsourced their call centre to; South African youngsters DO NOT need jobs...) has NO CLUE how to get the SIM's to make and receive calls. We have now spoken to four (4) staff members IN INDIA and EVERY ONE has given us a DIFFERENT WAY to get the SIM active and enabled for voice. Despite the 4 ways, NONE of the FOUR methods are working... Then the call centre transfer you to a "specialist area". The only thing about this area that is special, is that the holding time is 25 minutes... then the call get cut, of course. What RAIN also does not tell you, is that you have to use your allocated data to make the calls. So, because it is VOIP (Voice Over Internet Protocol), you have to use your allocated data to make calls... When your data is used, but you haven't used your minutes, you CANNOT use your minutes... You must first BUY MORE DATA to be able to use your (what RAIN calls) free minutes.... South Africa, beware. Do not cancel your current cellphone service UNTIL you have your RAIN SIM's activated. You will need your (for example) Cell C minutes to phone RAIN in INDIA... RAIN will NOT respond to this, because the staff that deal with hellopeter complaints are situated in South Africa, and they believe the staff in India should do the work. We have lost hundreds of Rands in the past month because (1) RAIN cannot get our two 4G SIM's to make and receive calls and (2) because we have to buy Cell C airtime to talk to RAIN in INDIA!!! We will cancel our contract as soon as I have typed this complaint in full. Don't say I did not warn you about RAIN...
655 replies
Review Distribution
5 Star
5 (19.23076923076923%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
20 (76.92307692307692%)