Rand Mutual Assurance (rma)
1.4|361 reviews
LC
LAURA C
1 reviews | Active since Member
18 May 2026, 12:33
BAD SERVICE AND SYSTEM IN PLACE TO GET CLAIMS PAID OUT
THEY TAKE FOREVER TO PAY OUT A CLAIM. AFTER SUBMITTING ALL THE REQUIRED DOCUMENTS AND RECEIVING CONFIRMATION VIA E-MAIL THAT THE REQUIRED DOCUMENTS HAVE BEEN RECEIVED, YOU STILL HAVE TO PHONE AND GET THE CASE ESCALATED AND THEN PHONE AND FOLLOW UP ON PROGRESS AGAIN FOR CLAIM TO BE PAID OUT. BESIDES THE FACT THAT THEYTAKE 20+ MINUTES TO ANSWER A CALL WHY MUST THE CLAIM BE ESCALATED AND THEN FOLLOWED UP IN ORDER FOR CLAIM TO BE PAID OUT
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Replies (1)Rand Mutual Assurance (rma)'s replyOfficial
20 May 2026, 09:10Dear Laura,
We sincerely apologise for the delays and frustration you experienced during the processing of your claim, as well as the difficulty in reaching our call centre.
We understand your concerns regarding the need for repeated follow ups and escalations after submitting all the required documents, and we acknowledge that this is not the level of service we aim to provide.Your feedback has been noted and will be escalated internally for review and improvement.
Once again, we apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
We sincerely apologise for the delays and frustration you experienced during the processing of your claim, as well as the difficulty in reaching our call centre.
We understand your concerns regarding the need for repeated follow ups and escalations after submitting all the required documents, and we acknowledge that this is not the level of service we aim to provide.Your feedback has been noted and will be escalated internally for review and improvement.
Once again, we apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
Best regards,
Rand Mutual Assurance (rma)'s reply20 May 2026, 09:10
Official
Dear Laura,
We sincerely apologise for the delays and frustration you experienced during the processing of your claim, as well as the difficulty in reaching our call centre.
We understand your concerns regarding the need for repeated follow ups and escalations after submitting all the required documents, and we acknowledge that this is not the level of service we aim to provide.Your feedback has been noted and will be escalated internally for review and improvement.
Once again, we apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
We sincerely apologise for the delays and frustration you experienced during the processing of your claim, as well as the difficulty in reaching our call centre.
We understand your concerns regarding the need for repeated follow ups and escalations after submitting all the required documents, and we acknowledge that this is not the level of service we aim to provide.Your feedback has been noted and will be escalated internally for review and improvement.
Once again, we apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
Best regards,