Rand Mutual Assurance (rma)
1.4|361 reviews
Responds in 50 hours 24 min
AW
Anneline W
1 reviews | Active since Member
22 May 2026, 12:02
RMA 0/10
Not bad, extremely bad service 😕 Waiting now 3weeks for a claim to be paid out after it was approved already. Not getting through on their contract number, voice promp repeating options like crazy.
Helpful (0)
Replies (2)0
Replies (2)Rand Mutual Assurance (rma)'s replyOfficial
26 May 2026, 09:06Hi Anneline,
We’re truly sorry to hear about your experience and understand how frustrating this must be, especially after your claim has already been approved. This is certainly not the level of service we strive to provide.Please note that one of our agents will contact you shortly to assist further, urgently investigate the delay, and work towards resolving your claim as quickly as possible.
Regards
We’re truly sorry to hear about your experience and understand how frustrating this must be, especially after your claim has already been approved. This is certainly not the level of service we strive to provide.Please note that one of our agents will contact you shortly to assist further, urgently investigate the delay, and work towards resolving your claim as quickly as possible.
Regards
Best regards,
Rand Mutual Assurance (rma)'s reply26 May 2026, 09:06
Official
Hi Anneline,
We’re truly sorry to hear about your experience and understand how frustrating this must be, especially after your claim has already been approved. This is certainly not the level of service we strive to provide.Please note that one of our agents will contact you shortly to assist further, urgently investigate the delay, and work towards resolving your claim as quickly as possible.
Regards
We’re truly sorry to hear about your experience and understand how frustrating this must be, especially after your claim has already been approved. This is certainly not the level of service we strive to provide.Please note that one of our agents will contact you shortly to assist further, urgently investigate the delay, and work towards resolving your claim as quickly as possible.
Regards
Best regards,
Rand Mutual Assurance (rma)'s replyOfficial
28 May 2026, 11:34Hi Anneline,
Thank you for bringing this matter to our attention and for your patience throughout the process.We are pleased to confirm that your claim has now been authorised and the matter has been resolved. We sincerely apologise for any inconvenience or frustration experienced during this process.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Thank you for bringing this matter to our attention and for your patience throughout the process.We are pleased to confirm that your claim has now been authorised and the matter has been resolved. We sincerely apologise for any inconvenience or frustration experienced during this process.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Best regards,
Rand Mutual Assurance (rma)'s reply28 May 2026, 11:34
Official
Hi Anneline,
Thank you for bringing this matter to our attention and for your patience throughout the process.We are pleased to confirm that your claim has now been authorised and the matter has been resolved. We sincerely apologise for any inconvenience or frustration experienced during this process.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Thank you for bringing this matter to our attention and for your patience throughout the process.We are pleased to confirm that your claim has now been authorised and the matter has been resolved. We sincerely apologise for any inconvenience or frustration experienced during this process.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Best regards,