RG
Randburg Glass
Unclaimed Business
RG
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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hD
henk D
1 reviews | Active since Jan 2020
14 Mar 2025, 11:31
Pathetic Service
I deal with a lot of contractors, but Randburg Glass took the pits in being the worst company I have dealt with to date. Waited nearly 2 weeks to get a quote after numerous follow ups and no phone call being answered. Eventually told this is a WhatsApp number but the number is listed as a contact number on their website. Nevertheless, eventually received a vague quote with no detailed costing, then requested for a detailed quote. Now in contact with the lady in the office after almost another week of waiting for the quote, being given all kinds of excuses and she will speak to the gentleman working on the quote to send a detailed quote. After now phoning daily for another 3 days asking for the quote which amounts to just over R200k I have contacted another supplier. Just now being tired of being told I am busy with clients and will ask the person when I see him. Customer service is absolutely shocking and the mere fact that you must beg just for a quote for days, gives me an idea of what the actual work would be like. Don't even waste your time with this company, just use someone competent from the start that actually wants to communicate with their potential clients.
Helpful (0)
|Replies (0)hD
henk D
1 reviews | Active since Jan 2020
14 Mar 2025, 11:31
Pathetic Service
I deal with a lot of contractors, but Randburg Glass took the pits in being the worst company I have dealt with to date. Waited nearly 2 weeks to get a quote after numerous follow ups and no phone call being answered. Eventually told this is a WhatsApp number but the number is listed as a contact number on their website. Nevertheless, eventually received a vague quote with no detailed costing, then requested for a detailed quote. Now in contact with the lady in the office after almost another week of waiting for the quote, being given all kinds of excuses and she will speak to the gentleman working on the quote to send a detailed quote. After now phoning daily for another 3 days asking for the quote which amounts to just over R200k I have contacted another supplier. Just now being tired of being told I am busy with clients and will ask the person when I see him. Customer service is absolutely shocking and the mere fact that you must beg just for a quote for days, gives me an idea of what the actual work would be like. Don't even waste your time with this company, just use someone competent from the start that actually wants to communicate with their potential clients.
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Replies (0)JS
HS
Henry S
1 reviews | Active since Jan 2020
27 Feb 2021, 09:50
Uncooperative staff.
No invoice mailed as requested and when I went to collect it from Randburg Glass, after paying cash and receiving no receipt from Randburg Glass. I was asked if I think I'm dealing with the village idiot by Bjorn. Was then told to get the owner to mail me the invoice. TO CROWN IT ALL THE GLASS FITTED FELL OUT 2 DAYS AFTER INSTALLATION. That after we were told not to open the window for 24 hours. This now being denied.
Helpful (0)
|Replies (0)HS
Henry S
1 reviews | Active since Jan 2020
27 Feb 2021, 09:50
Uncooperative staff.
No invoice mailed as requested and when I went to collect it from Randburg Glass, after paying cash and receiving no receipt from Randburg Glass. I was asked if I think I'm dealing with the village idiot by Bjorn. Was then told to get the owner to mail me the invoice. TO CROWN IT ALL THE GLASS FITTED FELL OUT 2 DAYS AFTER INSTALLATION. That after we were told not to open the window for 24 hours. This now being denied.
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