RV
RENAULT VANDERBIJLPARK
Unclaimed Business
RV
RENAULT VANDERBIJLPARK
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Katja R
1 reviews | Active since Jan 2020
24 Oct 2023, 04:36
Extremely bad service and feedback, fines on Demo model bought
On 29 November 2022, I purchased a Demo model Kiger 1.0T Zen. A few months later, I got notifications of two fines on the registration. The fines were received on 12 & 17 November 2022. I phones the manager at the branch and he assured me, that it woud be sorted, as these offences took place on the car, before i bought it, by the driver at that time. Till today, I have not received proper feedback and the fines have not been paid. This is unacceptable and the poorest service I have seen from a dealership. No responsibility has been taken, emails are not rep**** to. Only received feedback ons 3 months back, that the manager is looking for assistance from Emfuleni traffic department. All details of these fines were sent to the manager and even my contract to when I got the car, to prove the fines were not mine. It has now been 8 months... Still fines have not been paid.
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Katja R
1 reviews | Active since Jan 2020
24 Oct 2023, 04:36
Extremely bad service and feedback, fines on Demo model bought
On 29 November 2022, I purchased a Demo model Kiger 1.0T Zen. A few months later, I got notifications of two fines on the registration. The fines were received on 12 & 17 November 2022. I phones the manager at the branch and he assured me, that it woud be sorted, as these offences took place on the car, before i bought it, by the driver at that time. Till today, I have not received proper feedback and the fines have not been paid. This is unacceptable and the poorest service I have seen from a dealership. No responsibility has been taken, emails are not rep**** to. Only received feedback ons 3 months back, that the manager is looking for assistance from Emfuleni traffic department. All details of these fines were sent to the manager and even my contract to when I got the car, to prove the fines were not mine. It has now been 8 months... Still fines have not been paid.
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Ntando N
1 reviews | Active since Jan 2020
13 Jul 2023, 06:03
BEST SERVICE
Thank you Bianca van de Westhuizen & Wesley! (FNI) You are the most creative and best customer service providers. Took time to listen to my requirements and worked acording to them. What a success. Ek sal julle voorstel aan almal want julle sit die service in provider! Dankie vir my nuwe wiele en moeni dink ek gaan my kar iewers anders diens nie ek ry uit Pretoria uit want julle is my tiepe mense Dankie julle!!
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Ntando N
1 reviews | Active since Jan 2020
13 Jul 2023, 06:03
BEST SERVICE
Thank you Bianca van de Westhuizen & Wesley! (FNI) You are the most creative and best customer service providers. Took time to listen to my requirements and worked acording to them. What a success. Ek sal julle voorstel aan almal want julle sit die service in provider! Dankie vir my nuwe wiele en moeni dink ek gaan my kar iewers anders diens nie ek ry uit Pretoria uit want julle is my tiepe mense Dankie julle!!
0
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Theo N
1 reviews | Active since Jan 2020
23 Mar 2023, 05:41
Bad Service Incompetence
Here is to all Renault Kwid owners. Renault has decided to discontinue the timing chain on the Renault Kwid so if you need to replace it they are going to send you a bigger one and you then have to change all the parts around it to make it fit so extra costs and a chance of damaging the motor. Second don’t think of complaining because then you will deal with the following people Malcolm Perrie, Lucy from Client services and the very incompetent branch in Vanderbijlpark. To date this has been the worst experience of manipulation and lying. Third don’t think that the branch closest to you will know about this change as the head office did not even know what’s going on in their own company. So best thing is to do get rid of the car ASAP as dealing with the Motus group is virtually impossible.
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Theo N
1 reviews | Active since Jan 2020
23 Mar 2023, 05:41
Bad Service Incompetence
Here is to all Renault Kwid owners. Renault has decided to discontinue the timing chain on the Renault Kwid so if you need to replace it they are going to send you a bigger one and you then have to change all the parts around it to make it fit so extra costs and a chance of damaging the motor. Second don’t think of complaining because then you will deal with the following people Malcolm Perrie, Lucy from Client services and the very incompetent branch in Vanderbijlpark. To date this has been the worst experience of manipulation and lying. Third don’t think that the branch closest to you will know about this change as the head office did not even know what’s going on in their own company. So best thing is to do get rid of the car ASAP as dealing with the Motus group is virtually impossible.
0
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Getty T
1 reviews | Active since Jan 2020
14 Jan 2022, 15:06
Unhappy for the next 5 years
Recently purchased a Kwid dynamic 2017 model so many faults which they don't want to rectify.and the price way too high for a 2017 modél.and the sales consultant was kind before my complains
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Loleen R
1 reviews | Active since Jan 2020
9 Dec 2021, 10:15
POOR SERVICE AT RENAULT VANDERBIJLPARK
I took my Renault Clio to Renault Vanderbijlpark on 23 Nov, I mentioned to them that the vehicle struggled to start. They checked, did tests but did not find anything wrong. The next morning the car did not start. We replaced the battery, problem solved. So, last night we drove for the first time in the dark, and now the lights is giving problems. The dims are not working, only the brights and only when you keep on pulling on the lever for the brights. We phoned again this morning and after being put through to several people who were unable of unwilling to help, we were told that we did something to break the lights and we had to pay R900 to fix the globe that apparently blew. Funny the car did not start and lights stopped working on the day of the service. And if the globe blew, how come the brights are still working and the order is reversed. Brights now only work on dim?? Why should we pay for something that went wrong during the service, and for a car that is still under warranty?? We were also told to bring the car in at 07h30, and when my daughter told the person that she had to be at work at 07h00, and asked is she could bring the car at 07h00, she was told that they can't help her then.
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Loleen R
1 reviews | Active since Jan 2020
9 Dec 2021, 10:15
POOR SERVICE AT RENAULT VANDERBIJLPARK
I took my Renault Clio to Renault Vanderbijlpark on 23 Nov, I mentioned to them that the vehicle struggled to start. They checked, did tests but did not find anything wrong. The next morning the car did not start. We replaced the battery, problem solved. So, last night we drove for the first time in the dark, and now the lights is giving problems. The dims are not working, only the brights and only when you keep on pulling on the lever for the brights. We phoned again this morning and after being put through to several people who were unable of unwilling to help, we were told that we did something to break the lights and we had to pay R900 to fix the globe that apparently blew. Funny the car did not start and lights stopped working on the day of the service. And if the globe blew, how come the brights are still working and the order is reversed. Brights now only work on dim?? Why should we pay for something that went wrong during the service, and for a car that is still under warranty?? We were also told to bring the car in at 07h30, and when my daughter told the person that she had to be at work at 07h00, and asked is she could bring the car at 07h00, she was told that they can't help her then.
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Lee-Handra Claassen
1 reviews | Active since Jan 2020
27 Oct 2021, 08:18
Renault Vanderbijlpark - Service
Came into Renault Vanderbijlpark this morning looking for spares. Got greeted at the spare department by a lady that didn't seem to eager to assist me. Only to tell me that the spare I am currently looking for is no longer being made. So Renault, not making spares, yet they know that vhecles will need them. The workers at Renault Vanderbijlpark did not even ask if they could assist or just give me a nudge in the right direction for the part. What would they have done if I booked my car in? Charged me full price for a part that came from a s**** yard? Useless. I would not recommend this branch! Even a one star rating is too much!
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Lee-Handra Claassen
1 reviews | Active since Jan 2020
27 Oct 2021, 08:18
Renault Vanderbijlpark - Service
Came into Renault Vanderbijlpark this morning looking for spares. Got greeted at the spare department by a lady that didn't seem to eager to assist me. Only to tell me that the spare I am currently looking for is no longer being made. So Renault, not making spares, yet they know that vhecles will need them. The workers at Renault Vanderbijlpark did not even ask if they could assist or just give me a nudge in the right direction for the part. What would they have done if I booked my car in? Charged me full price for a part that came from a s**** yard? Useless. I would not recommend this branch! Even a one star rating is too much!
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lemogang M
1 reviews | Active since Jan 2020
6 May 2021, 09:27
Poor Customer Care - Damage to Car
I took my car in for it's first service on Friday the 23rd of April. 2 staff members walked around the car with clip boards ticking or writing on them, (did not look). I was then dropped off at work. At around 14h00 I was picked up from work and back to the branch to pick up my car. An hour later i realised that my windscreen was cracked. This was new to me. I then called the branch to ask what exactly do they check (referring to the morning scene i had witnessed). The lady on the other end told me that they check for dents and scratches. I then asked if windows are checked and she said no. I told her over the phone that my windscreen was cracked and that this was a new damage to my awareness. She again insisted that they only check for dents and scratches only. I drove back to the branch and asked to see the paper work that was done upon my arrival at the branch. The lady handed me a sheet with a car sketch that showed a 360 view of the car with scribbles indicating dents in areas where my car had, i asked again what she had been checking for in the morning, she then became dismissive and agitated mumbling something like "we just go around the car". I then asked to speak to the manager. Ernie came and I asked him the same question, what do they check? Ernie told me that they check for dents and scratches. I asked if windows are checked and he said yes. I told him that the lady had at several times insisted that this is not the case. I then asked if he could get the person who serviced my car as i would like to ask them the condition they received my car in. Ernie went into the branch then walked out a few minutes later, alone, to tell me that the person who serviced my car says he remembers the cracked windscreen. That's it! no care in the world that a customer is aggrieved! I am appalled to say the least. At this point I was too upset to engage further. I asked him for his email address and left. Not one person that I dealt with seemed concerned.
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lemogang M
1 reviews | Active since Jan 2020
6 May 2021, 09:27
Poor Customer Care - Damage to Car
I took my car in for it's first service on Friday the 23rd of April. 2 staff members walked around the car with clip boards ticking or writing on them, (did not look). I was then dropped off at work. At around 14h00 I was picked up from work and back to the branch to pick up my car. An hour later i realised that my windscreen was cracked. This was new to me. I then called the branch to ask what exactly do they check (referring to the morning scene i had witnessed). The lady on the other end told me that they check for dents and scratches. I then asked if windows are checked and she said no. I told her over the phone that my windscreen was cracked and that this was a new damage to my awareness. She again insisted that they only check for dents and scratches only. I drove back to the branch and asked to see the paper work that was done upon my arrival at the branch. The lady handed me a sheet with a car sketch that showed a 360 view of the car with scribbles indicating dents in areas where my car had, i asked again what she had been checking for in the morning, she then became dismissive and agitated mumbling something like "we just go around the car". I then asked to speak to the manager. Ernie came and I asked him the same question, what do they check? Ernie told me that they check for dents and scratches. I asked if windows are checked and he said yes. I told him that the lady had at several times insisted that this is not the case. I then asked if he could get the person who serviced my car as i would like to ask them the condition they received my car in. Ernie went into the branch then walked out a few minutes later, alone, to tell me that the person who serviced my car says he remembers the cracked windscreen. That's it! no care in the world that a customer is aggrieved! I am appalled to say the least. At this point I was too upset to engage further. I asked him for his email address and left. Not one person that I dealt with seemed concerned.
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2021, 14:27
Renault Duster CW97PV
Had a 90000 km service booked with Renault Vaal got a quote of R10700 which i thought was expensive but thought it had to be done. The car had a call back and had to be kept for two days. When i picked my car up there was a list of problems which i was not informed of most important brake pads and discs. Which i was extremely unhappy about two days and i could not get contacted think that is poor service and damn expensive
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2021, 14:27
Renault Duster CW97PV
Had a 90000 km service booked with Renault Vaal got a quote of R10700 which i thought was expensive but thought it had to be done. The car had a call back and had to be kept for two days. When i picked my car up there was a list of problems which i was not informed of most important brake pads and discs. Which i was extremely unhappy about two days and i could not get contacted think that is poor service and damn expensive
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