Rich casino, only the casino stays rich

Very fast to take your money, but not eager at al to pay out your winnings, I have been struggling for more than 2 week to get my winnings paid to me, you request a withdrawal, then 5 working days later you have to enquire why the money has not been paid out, they then tell you that you need to submit a form and then again 5 working days later again you see payment request has been canceled when you enquire you are told to submit yet another form, which I did but now im forced to print it fill it by hand and then take a photo and email it back