Risk Benefit Solutions (Pty) Ltd
2.3|7 reviews
HS
Harry S
1 reviews | Active since Member
04 Oct 2017, 18:25
Bad service for handset replacement
I lost my handset. Ther refused for me to use my own supplier. I asked for cash to replace the handset and they refused. Their supplier delivered a handset today that is already preloaded with software for vodacom and bloatware. I do not want this as the handset does not even go through a firat time set up ie:Time zone, Language and neither asks for google info and battery is on 12%. This to me means the handset is not new as It has been fiddled with. I sent a mail and am getting a lot of stories why the handset is actually new. Im not interested in stories. I want a new handset that is not preloaded and goes through all the normal startup steps for a NEW handset. Currently it seems they will force me to take the handset. If thats the case I will have the handset delivered to their offices and end up taking a loss. Not only do I loose the handset but also the insurance installments as well as the excess. Ps: I probably will be lookinv for a other insurance company. Any suggestions? I DO NOT WANT A PRELOADED HANDSET AS IT IS NOT NEW.
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Replies (122)Risk Benefit Solutions (Pty) Ltd's replyOfficial
06 Oct 2017, 09:43Good day Mr Subrayal
Thank you for the feedback provided, as per our discussion we will continue to work closely to have the matter resolved.
Kind regards
Best regards,
Risk Benefit Solutions (Pty) Ltd's reply06 Oct 2017, 09:43
Official
Good day Mr Subrayal
Thank you for the feedback provided, as per our discussion we will continue to work closely to have the matter resolved.
Kind regards
Best regards,
HS
Harry S's updateReviewer Update
06 Oct 2017, 18:33Risk Benefit Solutions has decided to replace my handset with a upgrade of what I had by the supplier of my choice. Not only that but they arranged to pick up the other handset which I had complained about. I have started the new handset and I have verified that it has never been used before. I am happy now. Thanks to everyone that has helped to have this matter to be resolved amicably. Wish things had happened differently.
HS
Harry S's update06 Oct 2017, 18:33
Reviewer Update
Risk Benefit Solutions has decided to replace my handset with a upgrade of what I had by the supplier of my choice. Not only that but they arranged to pick up the other handset which I had complained about. I have started the new handset and I have verified that it has never been used before. I am happy now. Thanks to everyone that has helped to have this matter to be resolved amicably. Wish things had happened differently.