Risk Benefit Solutions (Pty) Ltd
2.3|7 reviews
KM
Kgaladi M
1 reviews | Active since Member
02 Feb 2023, 19:47
No turnaround time for claims
I made a claim for a hijacking, I complied with all with request for information and documents. SAPS and Tracker have done their investigations and closed the case. For the past 3-4 weeks, I am being told they will give me feedback at the end of the week with regards to my claim. Now being told they are waiting for a report from the investigator, who I am told does not have a turnaround time for the investigation, meaning the claim can continue running until end of the year. Is this how they treat all their clients? Or is because I am black and should suffer that I am not able to now get to work on time. The is no fairness in this claims procedure, I am treated like I am the one causing the delay in the investigation. Unhappy client
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Replies (73)Risk Benefit Solutions (Pty) Ltd's replyOfficial
06 Feb 2023, 10:50Greetings, and we understand your frustration and are deeply sorry this is taking so long. The RBS executive committee has engaged with the insurance company and their investigator to expedite the matter as it is under their control. We will provide you feedback as soon as possible, and our head of claims will be reaching out to discuss it with you.
Best regards,
Risk Benefit Solutions (Pty) Ltd's reply06 Feb 2023, 10:50
Official
Greetings, and we understand your frustration and are deeply sorry this is taking so long. The RBS executive committee has engaged with the insurance company and their investigator to expedite the matter as it is under their control. We will provide you feedback as soon as possible, and our head of claims will be reaching out to discuss it with you.
Best regards,