scammers

My insurance claim was rejected by the MTN insurance decided to reject my claim by insurance company because of these reasons "Unfortunately the Device was not used with the SIM Card or Cell Number that was issued with the device you insured just before the damage as required in the Policy Wording." After I notified them that I did a cellphone upgrade, and would be using a different cellphone on my old phone.

Then they diagnosed my phone without inspecting it - how is that possible? What happened to insurance companies collecting phones and inspecting them before declining them? This is the worse service I have received from MTN - can't be paying insurance for for many years that I can't even put a claim through - because of technicalities

I am so livid.