Worst insurance claim service I have ever experienced

RiskGuard is not my regular insurance, this was a third party claim. A claim from the 22nd of July 2020 has still not been settled as of the 18th of September 2020! The quotation that they have approved but still not paid out for says the repairs will take four days, however, they refuse to give me a car as they do not pay car hire. I can't use my car hire option from my insurance as the claim is not with them. I will never recommend RiskGuard to anyone!