RR
Rivonia Road Lodge
Unclaimed Business
RR
Rivonia Road Lodge
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Frequently Asked Questions About Rivonia Road Lodge
Rivonia Road Lodge has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Rivonia Road Lodge across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Sifiso N
1 reviews | Active since Jan 2020
29 May 2025, 20:55
******* COLLUSION BETWEEN HOTEL & ONLINE BOOKING SERVICES
BOOKING ID: 542652407. I Arrived at night on 27 May 2025with an agoda.com booking, unfortunately the agoda system booked wrong dates for 02 June(system glitch which I feel is deliberate because they benefit from this) I then did cancellation in front desk & re-did another booking immediately, now I am aware of the system reverting to default dates before booking, I douoble clicked correct date, booked...since its first time using agoda, I asked reception they did not seem to know much except that they only receive booking confirmation after 10 mins of booking. Waited 10 mins they finally received the confirmation...the following morning I am told my booking does not include breakfast???????????why tell me now when I have booked via agoda? i would've paid directly if I knew, as if thats not enough, now agoda is telling me road lodge is refusing with my refund???????really???????this is a massive collusion betweent this hotelier and this stinking online ******** syndicate.... I would never advise anybody use this hotelier, terrible tiny rooms btw with irons stuck on ironing board on passage, old formula1 feels like Hilton. I WANT MY REFUND!!!!!!!!!!!!
Helpful (0)
|Replies (0)SN
Sifiso N
1 reviews | Active since Jan 2020
29 May 2025, 20:55
******* COLLUSION BETWEEN HOTEL & ONLINE BOOKING SERVICES
BOOKING ID: 542652407. I Arrived at night on 27 May 2025with an agoda.com booking, unfortunately the agoda system booked wrong dates for 02 June(system glitch which I feel is deliberate because they benefit from this) I then did cancellation in front desk & re-did another booking immediately, now I am aware of the system reverting to default dates before booking, I douoble clicked correct date, booked...since its first time using agoda, I asked reception they did not seem to know much except that they only receive booking confirmation after 10 mins of booking. Waited 10 mins they finally received the confirmation...the following morning I am told my booking does not include breakfast???????????why tell me now when I have booked via agoda? i would've paid directly if I knew, as if thats not enough, now agoda is telling me road lodge is refusing with my refund???????really???????this is a massive collusion betweent this hotelier and this stinking online ******** syndicate.... I would never advise anybody use this hotelier, terrible tiny rooms btw with irons stuck on ironing board on passage, old formula1 feels like Hilton. I WANT MY REFUND!!!!!!!!!!!!
0
Replies (0)iB
irene B
1 reviews | Active since Jan 2020
13 Jun 2019, 16:05
Never again
I stayed at the Rivonia Road Lodge for three days. The first day was fine. I checked out and was back two days later. The room they gave me had a heater that constantly blew cold air. Maintenance said its normal. I asked for another room but got such arrogance and rudeness from the lady duty manager that I was very surprised as i had been friendly. There were also a whole group of Grade 12 students and i enquired about them, because of pure interest being an International teacher abroad amongst other things. (I later chatted with them about their exams etc). I decided then to stay in the room with the broken heater. The next day a couple booked into the room next to me, and had *** the whole day. I could hear EVERYTHING. I hoped it would stop, but by 17h00 i couldn't take it anymore. I felt so disgusted. The man at reception rudely told me i can't get another room after i tried to explain. I then asked to see the duty manager, a man, whose name I can mention but wont. Again he arrogantly said, i also had a problem the day before with the kids! What utter nonsense. And what nonsense that a customer gets treated like this. I have only been friendly and respectful and my complaints were very valid! Since when is a customer not allowed to raise concerns? He was treating me with such disrespect that i turned and walked off, he then shouted after me! These people should not work in hospitality or with people. We are paying their salaries and we pay to stay there, who do they think they are. They should be able to get on with people from all walks of life and all races! They should not work in a hotel.
Helpful (0)
|Replies (0)iB
irene B
1 reviews | Active since Jan 2020
13 Jun 2019, 16:05
Never again
I stayed at the Rivonia Road Lodge for three days. The first day was fine. I checked out and was back two days later. The room they gave me had a heater that constantly blew cold air. Maintenance said its normal. I asked for another room but got such arrogance and rudeness from the lady duty manager that I was very surprised as i had been friendly. There were also a whole group of Grade 12 students and i enquired about them, because of pure interest being an International teacher abroad amongst other things. (I later chatted with them about their exams etc). I decided then to stay in the room with the broken heater. The next day a couple booked into the room next to me, and had *** the whole day. I could hear EVERYTHING. I hoped it would stop, but by 17h00 i couldn't take it anymore. I felt so disgusted. The man at reception rudely told me i can't get another room after i tried to explain. I then asked to see the duty manager, a man, whose name I can mention but wont. Again he arrogantly said, i also had a problem the day before with the kids! What utter nonsense. And what nonsense that a customer gets treated like this. I have only been friendly and respectful and my complaints were very valid! Since when is a customer not allowed to raise concerns? He was treating me with such disrespect that i turned and walked off, he then shouted after me! These people should not work in hospitality or with people. We are paying their salaries and we pay to stay there, who do they think they are. They should be able to get on with people from all walks of life and all races! They should not work in a hotel.
0
Replies (0)