Customers Ignored …Unacceptable Service Standards

I am very disappointed by the poor service I experienced this afternoon at RocoMamas, Carnival Mall (around 3pm).

As I approached the entrance with my son, a staff member clearly saw me and instructed another employee to assist at the door. The second employee walked toward me, made eye contact, and I greeted her,yet she chose to stop and have a conversation with someone else while I stood there waiting.

I was left unattended for about 10–15 seconds and felt completely ignored and disrespected. I eventually walked away without placing my takeaway order. As I was leaving, I heard a staff member point out that the customer was walking away.

This level of service is unacceptable. Customers should be acknowledged promptly and treated with basic courtesy and respect. The staff member involved knows herself, and the team members who were at the front desk are aware of this incident.