TM
Thando M
Active since Oct 2015
33
Reviews
0
Industries
Reviews
33 reviews1 month ago
Customers Ignored …Unacceptable Service Standards
I am very disappointed by the poor service I experienced this afternoon at RocoMamas, Carnival Mall (around 3pm). As I approached the entrance with my son, a staff member clearly saw me and instructed another employee to assist at the door. The second employee walked toward me, made eye contact, and I greeted her,yet she chose to stop and have a conversation with someone else while I stood there waiting. I was left unattended for about 10–15 seconds and felt completely ignored and disrespected. I eventually walked away without placing my takeaway order. As I was leaving, I heard a staff member point out that the customer was walking away. This level of service is unacceptable. Customers should be acknowledged promptly and treated with basic courtesy and respect. The staff member involved knows herself, and the team members who were at the front desk are aware of this incident.
0 replies
6 months ago
Tracker mixup on my 2 vehicles
I had CarTrack devices installed on my two vehicles on the same day, but ever since then, the locations of the vehicles have been switched. For example, one vehicle shows as being in Benoni when it’s actually in Edenvale, and vice versa. I’ve reported this issue several times, but it has never been fixed. I’ve already sold one of the vehicles, and the new owner needs to take over the account, but this mix-up is causing delays and frustration. I’m also worried that if something happens to either vehicle, it will be difficult to track them correctly due to this ongoing error. At this point, I just need CarTrack to fix this issue immediately or remove the devices altogether.
53 replies
8 months ago
Paying for No Service — Unfair 30-Day Notice Demand After Failed Relocation
I am extremely disappointed with Wirulink’s handling of my recent relocation request. Before I moved, I specifically asked Wirulink if they had coverage in my new area. They confirmed they did, and based on that, I paid R980 for the relocation (removal and reinstallation of equipment). However, when their technicians arrived, they informed me that the buildings in the area block their tower, so they could not complete the installation. They took the equipment back, and I was left with no service.Of which i do not have a problem with this payment R980 as the guys did come out. Initial request date was 31July but they only came on 2August after also making countless calls to the assigned tech. To my surprise, I was still debited on the same day (2nd August) for the monthly subscription. When I questioned this and requested immediate cancellation (as advised by the technicians), I was told I must give 30 days’ notice and continue paying, even though I have zero access to the internet. Why must I pay for a service I’m not receiving — and for a problem that is not my fault? I acted in good faith by checking coverage beforehand, and I expect the same good faith from the provider. Additional when someone gives a notice it means that they still receive the service during that period but in this case theres no service and don't really understand why wirulink does not want to take accountability. Im happy to make payment if im given alternative connection service of which this is something i also asked upon requesting the move and reinstall.
159 replies
13 months ago
No service but being billed
Good day….I called you last month to cancel my subscription with you around the 23rd.With success subscription was cancelled the very minute i dropped the call and was told they will be R30 cancellation fee and that will be sent an email with reference to this.March 2nd and debit went through my account and i reversed it via bank and today i receive a text saying you will try again to collect funds on the 15th.Please fix this as you messed up my funds and also had to be charged for reversal and i mean i do not even have the service anymore so why would you want to keep taking money?? In addition subscription said cancellation any time!
371 replies
26 months ago
Disgusted
I app**** a property rental with Mafadi and agent Precious helped me with the process. I went to view the flat and liked it though there was still dirt from previous tenants.I was assured that on the 25th February the flat will be ready to move in (painted,cleaned and whatever broken fixed) provided all payments done.I did gull payment and when 25th came and went to the flat it was as is from the 1st time nothing had been done in preparation for new tenants.I called the agent while in the premises together with the caretaker of the complex who said that they do not have equipment to prepare the flat because Mafadi had not paid their accounts.With that said Precious the agent assured me that at least by Friday 1March the flat will be ready….As im speaking now nothing in that unit works and had to move in still dirty but was told theres someone that gonna be sent to clean up…Geyser doesn't work,front screen gate doesn't work and have-no keys for it,allocated garage still lock and have no access to it either,main gate we have no remotes only the one for the caretaker which he borrowed us,pedestrian gate no keys for that either . Main electricity switch doesn't work keeps tripping and called and electrician on my account to assist of which even no we have no electricity..This is a highlight of a nightmare this has been and its totally unliveable .I paid you in full for a service but you have not honoured and yo say the least ,the agent has not even contacted myself in making a follow-up on anything…please if this things are not looked at or fixed asap kindly pay back my money then will gladly look for a place elsewhere …Your service is just pathetic and disgusting… This is benoni area and flat in question in The hilton place
53 replies
27 months ago
Thank you soo much Coleen for helping me with my claim,you went beyond to see that it gets resolved
Thank you soo much Coleen for helping me with my claim,you went beyond to see that it gets resolved.Much appreciated!
58 replies
28 months ago
Unsatisfied
I have submitted a divorce claim with old mutual against my ex husband's contract,all documents required have been submitted however no one seems to be giving me and feedback but instead keep receiving the claim form which I have filled at the benoni branch back in November. When I call the benoni branch where I was assisted by consultant Nompumelelo Mthombeni the response I get is "I will call you back"which she never does. Please I need help with this and don't really think a claim can prolong this much...
628 replies
39 months ago
Bad service
2019 I purchased a 50lt logik urn(Game benoni Lakeside) which did not live past its guarantee. Guarantee given was 3yr and in 2021 had to return it and was given a new one as replacement which also could not reach its given Guarantee (3years)...Today had my husband return the it and we where not interested in getting another urn because it Cleary does not last very long.Was aware that probably cash refund was not gonna be possible hence we requested on a voucher so that we buy something else. We where told that because we didn't have a box therefore they can not be able to give a voucher but another urn replacement. To my surprise the guarantee years on the same urn has been reduced to 1year which to me clearly states that you guys have seen that your product does not last very long. This is like stealing from your customers. This only works a year and to get to two years it's buy chance then you guys won't be replacing since the years have been reduced. I need this fixed, I would gladly accept a voucher that taking something which I certainly know won't go a long way. I mean this would be the 3urn.. I will await you response in regard to this as I'm certainly not happy with how this has been handled and the lame excuse of a box I'm definitely not taking it! Who keeps boxes of all the things they purchase, try another tactic coz this one definitely isn't working.. Proof of purchase and booklet inside was provided and that's proof enough that this was brought from you. Store in question is game benoni Lakeside... All purchases and returns where done there.
0 replies
41 months ago
Dissatisfied
Was at Ackermans in Benoni (Voortreker Street) taking out my layby. Inside the layby I want to return kids mini briefs which I no longer needed, and it so happened that the first slip I did the layby with I did not have it at hand. The cashier that helped me said I need to have that slip without even mentioning the fact that do hygiene purposes its not allowed to return under wear. I'm dissatisfied by this because the shop also have the same copy I have from the first day of layby and fail to understand why was I not assisted in this regard. Called the shop and spoke to some lady who explained why the slip is needed but still goes back to say the shop has an identical slip as myself therefore one can see how much the item was at the time. Now I'm stuck with briefs I do not need, I'm not happy with this... Or at least mention to that underwear is not supposed to be returned, I would have maybe postponed taking out the layby. Cashier name Mathintha Seete (as in slip)
0 replies
42 months ago
Bad service
Have been to Mr price home Lakeside mall (BENONI) several times and I must say I have had it with the attitude of one of the ladies there. Bear in mind that this is my closest shop should I need anything. This attitude of this particular cashier/employee started sometime in August when I needed to return some items I had bought from another branch and it so happened that their system was offline. In that week I made 3 trips to the store(Lakeside) seeking the same service to no avail. On the last trip I had actually called the store via the number that appears on Google search and no one answered, so I just crossed my fingers and went anyhow. Then again they where offline I then ask her(Malehlohonolo Mamos) (as it appears on my today's invoice) that I have made 3 trips to the same store and I'm unable to get help and besides I have tried to call before coming to your store but phone calls are not being answered. She rooled her eyes at me and left me standing there by the till and continued serving the person that was behind me until another employee had to jump in and talk to me nicely(something she could have dome effortlessly). Today I passed by the same store paying my account and apparently was served by her ((Malehlohonolo). I now assume she knows and recognizes me from the previous incident or unless she always in a mood. First instance I approach the till she poses and greets me in a sarcastic way that I had to look up because I was reaching for my wallet. I felt so belittled for lack of a better word. After the sarcastic greeting I hand her over my card and ask that I need to pay my account, she does the transaction and when she says I must put in my email so my slip will be sent via email I requested that she prints it and before I could even finish the sentence she says"no I can't " "no it's not allowed to print slips" and the she goes on to say that "we not allowed to print slips for accounts" she didn't even give me a chance to query this as I know it's my right to have it printed or sent via email. Malehlohonolo mr price home is not your house where you get to bully people, you of all should know this as you work around people everyday. I feel now you going personal with me and I would never accept such kind of treatment. You should take out your feelings and thoughts when going to work and remember that consumers do have rights and when I come into Mr price I'm not coming to so you can dish out your bad service and attitude. I wonder how many incidents you have each day and how many clients you give this bad attitude. Even so if Mr price doesn't allow you to print slips you should know that i'm able and have grounds to question this and should be given that platform. I'm not some fool who will just take whatever is said and just say yes Mam. Mr price this woman needs training on how to conduct her feels as she works with people each and every day. I as a client have my own problems such that I don't need any of your employees attitude not even one bit. We all have bad days but we don't go around dishing out negativety to anyone you meet. Next time I get to that store I sure do expect a better and more conducive vide than this!
132 replies
Review Distribution
5 Star
1 (3.0303030303030303%)
4 Star
0 (0%)
3 Star
1 (3.0303030303030303%)
2 Star
6 (18.181818181818183%)
1 Star
25 (75.75757575757575%)