Shoddy service

I was sold a product by BMW to cover tyre damage. I was informed BMW does not administer these policies anymore and I must contact Rodel, Rodel didn’t have my details and I was told to ask BMW Auto Glen to submit the claim. Nothing was done for me and had to leave my car overnight at the dealership. I called Auto Glen this afternoon and I was told Rodel is yet to confirm cover with BMW yet I am paying a premium every month. I had taken in my car for a service at Auto Glen and I was told my tyre needs to be replaced because it’s damaged, yet I have cover that they sold me which they have given to Rodel, and Rodel employees that go on lunch without having confirmed cover since yesterday. Why are we sold these products if they can’t they can’t be of use and are being administered by *********** and useless staffers. Someone has dropped the ball here! If BMW cannot communicate with Rodel then who should? Why should I suffer this indignity as a customer?