Rooks and Axsure refusing to refund me back my R1172 from August

I took a car insurance with them via a friend that I really trusted Thabo Naare and I think a week later after taking the insurance I got scammed by my bank of which I was unable to pay for the Rooks services and I told my friend to cancel my insurance with them but he insisted on speaking to his manager Smith first so they can see what to do. Out of desperation I agreed obviously then they told me that I had to pay an admin fee of R950 if I'm not mistaken plus the insurance (Axsure insurance) I had took via them which was R1173 so at that time I could not afford to pay that much fuel to being scammed as I had to recover on a lot of things. So I then decided they should cancel everything as they were my brokers I thought they cancelled and to my surprise Axsure then debited an amount from my account without my consent which really affected my other debits from running. Then I called Axsure and they said I should send an email of cancellation so they can refund me, I even threatened to report them, been sending them emails with no response but soon as I mentioned hellopeter then they called and started interrogating me then they said they will look into it. A week later a girl from Rooks called and I explained everything to her and she then said she has to speak to her manager Smith and being polite I said okay. This week on Monday i then decided to send the both companies emails telling them that i am fed up with their silence with no correspondence then when i got to work i then got a call from Smith the manager from Rooks telling me a lot of stories I then hung up the call and told him that I will then have to report the matter on a large platform as they are not taking me seriously. R1200 is a lot of money to just let it go. I am really unhappy with both Rooks insurance and Axsure as they really robbed me and I work very hard for that money. Please help