THE WORST SERVICE EVER!!! NIKITA PATIENCE WILL NOT EVEN RESPOND

The Supervisor, by the name of NIKITA PATIENCE was very rude, more like she was doing me a favor by talking to me. Had 2 insurance covers through them as they are an insurance broker. Debit order did not go through and I contacted them on the 13th to debit on the 15th, Apparently they could not debit on the 15th so they made arrangements for the 19th but they did not notify me of the changes. I called again on the 21st, they still did not mention anything regarding the 19th. I was told they would arrange to debit on the 24th, but that did not happen, contacted them and I was told on the 25th. Unfortunately I was in an accident on the 25th and when I registered a claim, I was told I was not covered due to "NON-PAYMENT". When I contacted Rooks on the 26th, that was when I was notified on the debit that was supposed to go through on the 19th. The claim my phone went to voice mail when they called. THEY DID NOT LEAVE A MESSAGE, SMS/EMAIL WHEN I CALLED ON THE 21st, THEY DID NOT MENTION ANYTHING REGARDING THE 19TH, I WAS MADE AWARE OF THE ARRAGEMENT OF THE 19th, ON THE 26th.