Rototank
Claimed Business
Rototank
Claimed Business
18 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
-15
Recommended: Unlikely
Review Distribution
3.1|18 Reviews
May '25 - Apr '26
5(47.1%)
4(0%)
3(0%)
2(11.8%)
1(41.2%)
5(47.1%)
4(0%)
3(0%)
2(11.8%)
1(41.2%)
Frequently Asked Questions About Rototank
Rototank has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked Rototank across 88 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSL
Sherwyn L
1 reviews | Active since Jan 2020
13 Mar 2026, 14:46
🤣 “The Great Customer Service Hide‑and‑Seek Championship” 😂 “Mission Impossible: Speak to a Human Edition” 😅 “The Order That Went on Holiday Without Me” 🤦♂️ “Dial‑A‑Human: 12 Attempts Later…” 🐌 “The Tank That Never Tanks Up
I place an order on the 9th March , got an email on confirmation , and that is where it stopped. I then followed up on the 11th , after multi attempts I got through to the customer service , who gave me a number to call , after trying to put me through, another 6 attempts went by and still could not speak to a human, I called bank to customer care , who took my number and said she would get some to call me back regarding the order,.Eventually Conraad did call me back , telling me he was standing in for the manager , he then went on to confirm my order and promised to have th unit delivered the next , i made arrangement to have someone waiting on my farm , and low and behold the end has ended and still no tank. I needed to buy more stuff from them , but at this stage im going to cancel my order,
Helpful (0)
|Replies (0)SL
Sherwyn L
1 reviews | Active since Jan 2020
13 Mar 2026, 14:46
🤣 “The Great Customer Service Hide‑and‑Seek Championship” 😂 “Mission Impossible: Speak to a Human Edition” 😅 “The Order That Went on Holiday Without Me” 🤦♂️ “Dial‑A‑Human: 12 Attempts Later…” 🐌 “The Tank That Never Tanks Up
I place an order on the 9th March , got an email on confirmation , and that is where it stopped. I then followed up on the 11th , after multi attempts I got through to the customer service , who gave me a number to call , after trying to put me through, another 6 attempts went by and still could not speak to a human, I called bank to customer care , who took my number and said she would get some to call me back regarding the order,.Eventually Conraad did call me back , telling me he was standing in for the manager , he then went on to confirm my order and promised to have th unit delivered the next , i made arrangement to have someone waiting on my farm , and low and behold the end has ended and still no tank. I needed to buy more stuff from them , but at this stage im going to cancel my order,
0
Replies (0)LL
Leza L
1 reviews | Active since Jan 2020
13 Feb 2026, 11:51
very unhappy customer
On 23 January I phoned Rototank Stellenbosch about an order I want to place. I placed an online order later that day. On 30 January I followed up on my order with their online "Follow Up" request with no one getting back to me. On 4 February I phoned again and was advised that they do have stock, they will arrange delivery and he will phone me back. No surprise there, I did not receive a call. Phoned the branch manager Lorenzo on 9 February and was advised that they do have stock and will arrange delivery. I told him I will have somebody at home to receive the delivery on Wednesday at 10:00. I was told no problem, he will arrange it for that time. He confirmed delivery date and time with me multiple times before the call ended. On Tuesday just after 13:00 I received a call from the driver to say that they are at my house, wanting to deliver. I told him to chat to his branch manager about our delivery arrangement. Up until today, 13 Feb, I have not received a single call, email or anything relating to my order.
Helpful (0)
|Replies (0)LL
Leza L
1 reviews | Active since Jan 2020
13 Feb 2026, 11:51
very unhappy customer
On 23 January I phoned Rototank Stellenbosch about an order I want to place. I placed an online order later that day. On 30 January I followed up on my order with their online "Follow Up" request with no one getting back to me. On 4 February I phoned again and was advised that they do have stock, they will arrange delivery and he will phone me back. No surprise there, I did not receive a call. Phoned the branch manager Lorenzo on 9 February and was advised that they do have stock and will arrange delivery. I told him I will have somebody at home to receive the delivery on Wednesday at 10:00. I was told no problem, he will arrange it for that time. He confirmed delivery date and time with me multiple times before the call ended. On Tuesday just after 13:00 I received a call from the driver to say that they are at my house, wanting to deliver. I told him to chat to his branch manager about our delivery arrangement. Up until today, 13 Feb, I have not received a single call, email or anything relating to my order.
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Replies (0)ZR
LM
Langton M
1 reviews | Active since Jan 2020
23 Dec 2025, 11:26
Rototank refuses to refund me for 2 months.
I bought a tank and a pump in October 2025 at Rototank Boksburg and unfortunately I had to return it. I have been waiting for my refund to date 23 December 2025. They do not care or give any update on the status. I must call them all the time and every time they tell about head office still processing it. There is zero customer care and urgency. I am really disappointed in their services
Helpful (0)
|Replies (0)LM
Langton M
1 reviews | Active since Jan 2020
23 Dec 2025, 11:26
Rototank refuses to refund me for 2 months.
I bought a tank and a pump in October 2025 at Rototank Boksburg and unfortunately I had to return it. I have been waiting for my refund to date 23 December 2025. They do not care or give any update on the status. I must call them all the time and every time they tell about head office still processing it. There is zero customer care and urgency. I am really disappointed in their services
0
Replies (0)D
Dumiso
1 reviews | Active since Jan 2020
10 Dec 2025, 19:18
Poor service delivery
I have purchased a tank and a pump in 2024 towards the end of the year but managed to install everything earlier in January 2025. It worked perfectly well since but lately I realized that the pump is loosing pressure and cannot supply the water into the house. I sent them an email and attached my contact details, I stated my challenges but to date there has been no response whatsoever from Rototank. To me that poorest service delivery because they need to respond to my problem and offer solutions
Helpful (0)
|Replies (0)D
Dumiso
1 reviews | Active since Jan 2020
10 Dec 2025, 19:18
Poor service delivery
I have purchased a tank and a pump in 2024 towards the end of the year but managed to install everything earlier in January 2025. It worked perfectly well since but lately I realized that the pump is loosing pressure and cannot supply the water into the house. I sent them an email and attached my contact details, I stated my challenges but to date there has been no response whatsoever from Rototank. To me that poorest service delivery because they need to respond to my problem and offer solutions
0
Replies (0)HB
Herman B
1 reviews | Active since Jan 2020
4 Dec 2025, 11:22
NO DELIVERY of PAID GOODS after more than 2 weeks.
I placed order #88749 on 18 November 2025. This business promises free delivery nation wide, but to date (4 December 2025) nothing has been delivered. A few promises to deliver were made and then broken. I escalated my problem to the regional head in the Western Cape, Lorenzo, who seemed to try and get my delivery moving but to no effect.
Helpful (0)
|Replies (0)HB
Herman B
1 reviews | Active since Jan 2020
4 Dec 2025, 11:22
NO DELIVERY of PAID GOODS after more than 2 weeks.
I placed order #88749 on 18 November 2025. This business promises free delivery nation wide, but to date (4 December 2025) nothing has been delivered. A few promises to deliver were made and then broken. I escalated my problem to the regional head in the Western Cape, Lorenzo, who seemed to try and get my delivery moving but to no effect.
0
Replies (0)JO
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