R
ROYCO
Unclaimed Business
R
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Tanya S
1 reviews | Active since Jan 2020
15 Jan 2021, 17:17
Useless Company
It's now about maybe 2 or 3 years I'm still waiting for these useless people to contact me regarding the Hawaiian chicken dry cook in powder they used to sell. I phoned in and spoke to some woman who said she'd get someone to call me and till today NO ONE called!! It was a good product and now you don't see it!!
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Tanya S
1 reviews | Active since Jan 2020
15 Jan 2021, 17:17
Useless Company
It's now about maybe 2 or 3 years I'm still waiting for these useless people to contact me regarding the Hawaiian chicken dry cook in powder they used to sell. I phoned in and spoke to some woman who said she'd get someone to call me and till today NO ONE called!! It was a good product and now you don't see it!!
0
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Ricardo G
1 reviews | Active since Jan 2020
28 Dec 2017, 19:38
9cm Slug found in Royco Pasta Base for Bolognaise
On 28 December 2017, (Thursday) at 14:07, my wife purchased a 200g Royco Pasta Base for Bolognaise from Kwikspar at Escombe Durban for supper. Invoice number 0229; Till 001; Cashier 13. Royco Pasta Base for Bolognaise Batch details: 726D1CAP01; Best Before: 29 June 2018 (at time of 08:47 JAN is also noted). Around 17:00 she cut the packaging open. She noticed something inside and immediately called me, as she was a-bit historical. I opened the sachet and noticed a solid object inside. At first, I thought perhaps it’s a clump of meat, and immediately looked at the ingredients on the back. Meat was not a part of the ingredients. I scooped it out with a table s**** for a closer look. It was a thick slug which I measured to be 9cm long. The both of us felt sick with disgust, and cannot look at Royco products in the same way we use too. We no longer trust Mars Africa (Pty) Ltd to provide us (SA families) with safe, non-contaminated products. This type of carelessness does not stop with a Hello Peter complaint. I will be contacting local Press. I still have the item in my fridge so that local authorities can test the authenticity of this complaint. Awaiting Response from Mars Africa (Pty) Ltd.
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Ricardo G
1 reviews | Active since Jan 2020
28 Dec 2017, 19:38
9cm Slug found in Royco Pasta Base for Bolognaise
On 28 December 2017, (Thursday) at 14:07, my wife purchased a 200g Royco Pasta Base for Bolognaise from Kwikspar at Escombe Durban for supper. Invoice number 0229; Till 001; Cashier 13. Royco Pasta Base for Bolognaise Batch details: 726D1CAP01; Best Before: 29 June 2018 (at time of 08:47 JAN is also noted). Around 17:00 she cut the packaging open. She noticed something inside and immediately called me, as she was a-bit historical. I opened the sachet and noticed a solid object inside. At first, I thought perhaps it’s a clump of meat, and immediately looked at the ingredients on the back. Meat was not a part of the ingredients. I scooped it out with a table s**** for a closer look. It was a thick slug which I measured to be 9cm long. The both of us felt sick with disgust, and cannot look at Royco products in the same way we use too. We no longer trust Mars Africa (Pty) Ltd to provide us (SA families) with safe, non-contaminated products. This type of carelessness does not stop with a Hello Peter complaint. I will be contacting local Press. I still have the item in my fridge so that local authorities can test the authenticity of this complaint. Awaiting Response from Mars Africa (Pty) Ltd.
0
Replies (0)RG
Ricardo G
1 reviews | Active since Jan 2020
28 Dec 2017, 19:37
9cm Slug found in Royco Pasta Base for Bolognaise
On 28 December 2017, (Thursday) at 14:07, my wife purchased a 200g Royco Pasta Base for Bolognaise from Kwikspar at Escombe Durban for supper. Invoice number 0229; Till 001; Cashier 13. Royco Pasta Base for Bolognaise Batch details: 726D1CAP01; Best Before: 29 June 2018 (at time of 08:47 JAN is also noted). Around 17:00 she cut the packaging open. She noticed something inside and immediately called me, as she was a-bit historical. I opened the sachet and noticed a solid object inside. At first, I thought perhaps it’s a clump of meat, and immediately looked at the ingredients on the back. Meat was not a part of the ingredients. I scooped it out with a table s**** for a closer look. It was a thick slug which I measured to be 9cm long. The both of us felt sick with disgust, and cannot look at Royco products in the same way we use too. We no longer trust Mars Africa (Pty) Ltd to provide us (SA families) with safe, non-contaminated products. This type of carelessness does not stop with a Hello Peter complaint. I will be contacting local Press. I still have the item in my fridge so that local authorities can test the authenticity of this complaint. Awaiting Response from Mars Africa (Pty) Ltd.
Helpful (0)
|Replies (0)RG
Ricardo G
1 reviews | Active since Jan 2020
28 Dec 2017, 19:37
9cm Slug found in Royco Pasta Base for Bolognaise
On 28 December 2017, (Thursday) at 14:07, my wife purchased a 200g Royco Pasta Base for Bolognaise from Kwikspar at Escombe Durban for supper. Invoice number 0229; Till 001; Cashier 13. Royco Pasta Base for Bolognaise Batch details: 726D1CAP01; Best Before: 29 June 2018 (at time of 08:47 JAN is also noted). Around 17:00 she cut the packaging open. She noticed something inside and immediately called me, as she was a-bit historical. I opened the sachet and noticed a solid object inside. At first, I thought perhaps it’s a clump of meat, and immediately looked at the ingredients on the back. Meat was not a part of the ingredients. I scooped it out with a table s**** for a closer look. It was a thick slug which I measured to be 9cm long. The both of us felt sick with disgust, and cannot look at Royco products in the same way we use too. We no longer trust Mars Africa (Pty) Ltd to provide us (SA families) with safe, non-contaminated products. This type of carelessness does not stop with a Hello Peter complaint. I will be contacting local Press. I still have the item in my fridge so that local authorities can test the authenticity of this complaint. Awaiting Response from Mars Africa (Pty) Ltd.
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Replies (0)DT
Dean T
1 reviews | Active since Jan 2020
16 Nov 2016, 15:04
Royco Cook In Sauces - No Quatities & No Customer Support
<p>You can imagine my disappointment and dismay, I bought several of your cook-in –sauces where the packaging says – Just Add Chicken Strips.</p> <p> </p> <p>So I took the packaging out of the cupboard and turned it over to see how much chicken to add – and low and behold – your packaging doesn’t address this issue.</p> <p> </p> <p>Your customer care staff are not available either because a company that provides cooking products closes its offices at 4pm during the day – obviously not taking into account that the majority of users of their products would only discover this inadequate packaging when trying to cook a meal around 6pm – a good 2 hours after the suppliers have closed down their offices.</p> <p> </p> <p> </p>
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Dean T
1 reviews | Active since Jan 2020
16 Nov 2016, 15:04
Royco Cook In Sauces - No Quatities & No Customer Support
<p>You can imagine my disappointment and dismay, I bought several of your cook-in –sauces where the packaging says – Just Add Chicken Strips.</p> <p> </p> <p>So I took the packaging out of the cupboard and turned it over to see how much chicken to add – and low and behold – your packaging doesn’t address this issue.</p> <p> </p> <p>Your customer care staff are not available either because a company that provides cooking products closes its offices at 4pm during the day – obviously not taking into account that the majority of users of their products would only discover this inadequate packaging when trying to cook a meal around 6pm – a good 2 hours after the suppliers have closed down their offices.</p> <p> </p> <p> </p>
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