DT
Dean T
Active since Mar 2009
12
Reviews
0
Industries
Reviews
12 reviews8 months ago
Christa Holgate is an absolute marvel
Christa Holgate is absolutely brilliant as she gets my clients amazing rates and coaches the buyers who are not ready to buy yet on how to fix their credit profiles etc.
53 replies
14 months ago
Doves Funeral Services & Metropolitan Life trying to NOT pay on a funeral policy - 4 years later still battling
Doves Funeral Policy - Momentum Life - Really bad service - Warn your friends and family - they don't pay out In February 2021 my father passed away. He had been paying a Doves funeral policy for 50 plus years. On the day we went to Doves to arrange my father's funeral. However, their cheapest funeral was over R22,000. The policy was only for R5000.00. The family decided that they would be happy with a service provided by Martin's Funerals, which would cost much less than the Doves quotation, even after taking off the policy amount. Doves refused to pay out the policy because we were not going to be using them to bury my father. Now nearly 4 years later they are still refusing to pay out the policy. I have a letter of authority from the office of the master of the high court which allows me to finalise and close all of my father's accounts and policies. My initial enquiries produced an email response from them to the effect that the policy had lapsed in 2021 so we couldn't claim. They had the death certificate but still couldn't seem to understand that my father stopped paying his premiums once he was no longer around and it therefore lapsed after his death. So today I get a call from Momentum Life, saying that they do not accept the letters of Authority as issued and I must get a letter of executorship or have the letters of Authority amended to indicate the account number of the policy - which I still don't have. So I just want to warn other Doves or Momentum Life policy holders that you may want to consider getting a policy from a company that pays out on the death of the policy holder or as soon as possible thereafter. Not 4 years later still requiring the heirs and family to jump through loops.
0 replies
17 months ago
Managing Agent refuses to arrange access to a property or answer any calls
They don't respond to emails or voice messages. When you phone the staff actually refuse to answer your call, this I know because Ina carried her phone to Lillian's office and I heard them talking and Ina transferred my call which was simply sent to voicemail although Lillian was in the office and not on the phone. They refuse to provide the contact number for the principal of the agency but do give you an email address. If they don't respond to emails sent to their main inbox why do they expect me to believe that their MD / Principal will be any more responsive.
0 replies
29 months ago
Lavanya Somai gave me great service
Lavanya Somai gave me great service. She made a frustrating situation less so. I wish that the claim could have been dealt with via the App.
73 replies
40 months ago
Service beyond expectation
Great products. Delivery received ahead of expected date of delivery. Will definitely use them again
0 replies
67 months ago
Unapologetic rip off and then make ridiculous offer of settlement
Be very careful of this company. They quote you 1 price, take from your bank account more than they quoted you and when you check their website there is a completely different price. Then they make promises which they don't keep and then expect you to drive to them for a 3rd time to collect the overcharge. The owner Anton doesn't even bother to see you. I have been a customer of their for over 20 years. This is not they way that you should treat your customers. You can check it for yourself. My insurance paid them for a Canon EOS 750D which on their website is R8995.00 I said that I would pay in the difference and purchase the Canon EOS 850D which on their website is R15195.00 - the difference is therefore R6200.00. They took R8701.00 from my account. That is a difference of R2501.00 which was overcharged and now they only want to refund R600.00. What would you do?
0 replies
71 months ago
Bad service by 6 people reversed when you finally get hold of someone who actually knows what they are doing.
Had I been able to post this yesterday it would have been a huge complaint. However this morning I finally got hold of someone - Freddy - from the hosting support desk who was able to do in less than 5 minutes what the rest of Afrihost could not do since Tuesday morning requiring me to sit in front of my computer waiting for them to contact me to set up my email. Afrihost I would recommend a bonus for Freddy. I would also suggest that you get your other staff members properly trained to be able to sort out clients problems and do the job properly in the first instance to prevent these kinds of situations.
0 replies
90 months ago
Left & right hand not connected to same organism
On 1 December I used the Cell C app to top up my data with 200GB. The funds have been taken from my account. Despite the above my data has not been loaded. Yesterday I went to the Cell C shop in ****arney and reported the problem. They requested proof from my bank that the funds had been reserved which I duly supplied. The young lady at ****arney later emailed me with a reference number and a contact number to follow up with. I called the number today only to be told that the call centre that I was through to was only for internal use within Cell C. The operator advised that he would re-open the ticket and escalate it. He gave me the number to report the problem. 084140 I called this number only to be told that there was no record of my query but that the reference number I was given by ****arney doesn't help. So 4 days later I have now exhausted my data and Cell C just shrugs its shoulders and says it may take another 2 days. This is simply bad service. Apparently Cell C gave each person 1gb of data because of their problem on 1st December but I now have to hunt down wifi hotspots as my cell c data is exhausted.
525 replies
103 months ago
8 days and no token for prepaid electricity
On 1st November I purchased pre-paid electricity from citiq who manage the prepaid meters at home. When the meters were installed citiq provided us with a FNB bank account number into which we should do an eft and a code would be sent via sms. The account number that they provided was supposed to be the most efficient and cost effective way to purchase electricity. For over a year this has worked seamlessly. However a purchase was made on 1st November but no token has been received. Having had no token I eventually emailed citiq on Monday 6th attaching the proof of payment. 5 hours later I received an email asking for the full bank account details of the account into which I transferred the funds for electricity. 2 days later I receive an email from the helpdesk advising that the banking account was incorrect and asking me to explain how/where I got the number. I responded by emailing screen shots of all purchases made for the past year along with a screenshot of the account details into which I have been paying for electricity. I eventually called and asked to speak to the customer service representative that I had been dealing with via email. Not getting a favourable or understandable response I asked to speak to the customer service manager. Donald then transferred me to Thatelo who just reiterated the information supplied by Donald. Thatelo confirmed that there was an internal issue between themselves and the company who managed their tokens - Easypay. I enquired why I as the customer should suffer because of infighting between citiq & easypay? Why should I have to pay for calling them to sort this out and why should I sit without an electricity token for 8 days?
61 replies
121 months ago
PG Glass - customers are left out in the cold
<p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #555555; font-family: 'Arial','sans-serif';"><font size="3">PG Glass Fourways was contacted on Wednesday 4th to replace a broken window in a townhouse in Broadacres. They contacted the occupant on the 5th and said that they would get back to the customer. On Saturday 7th we contacted PG Glass head office customer care centre and communicated with Natasha. She promised to have PG Glass Fourways contact the occupant immediately. We requested to be cc'd in on the email to be sent to Fourways branch. It is now Monday 9th at 14:48 and they have still not done anything about replacing the broken window. We have again contacted them telephonically and via email.</font></span></p> <p> </p>
75 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (66.66666666666667%)