RM
Rubio Monocoat
Unclaimed Business
RM
Rubio Monocoat
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCD
Cobus D
1 reviews | Active since Jan 2020
18 Aug 2021, 12:56
Not refunding
A product rep did a great job of providing me with samples on site, which I really appreciated. I purchased an number of product tins but ran out and needed to order more. The Cape Town office advised that I order enough to not run out again since the particular colour I was using was low in supply and assured me that I can get a refund on tins I do not use. He quotation merely qualified that tins must be unopened and a 10% handling fee will be deducted of any credit. After completing my project I returned the remaining product tins in order to get the refund on the remaining tins. The head office then said that, as per the terms on their invoice which I only received with the shipment, any tins not returned within 14 days will not be refunded. This information wasn't shared with upon purchase or by the sales representative. The Cape Town office issued an official credit note some three months ago but this had not been paid to date.
Helpful (0)
|Replies (0)CD
Cobus D
1 reviews | Active since Jan 2020
18 Aug 2021, 12:56
Not refunding
A product rep did a great job of providing me with samples on site, which I really appreciated. I purchased an number of product tins but ran out and needed to order more. The Cape Town office advised that I order enough to not run out again since the particular colour I was using was low in supply and assured me that I can get a refund on tins I do not use. He quotation merely qualified that tins must be unopened and a 10% handling fee will be deducted of any credit. After completing my project I returned the remaining product tins in order to get the refund on the remaining tins. The head office then said that, as per the terms on their invoice which I only received with the shipment, any tins not returned within 14 days will not be refunded. This information wasn't shared with upon purchase or by the sales representative. The Cape Town office issued an official credit note some three months ago but this had not been paid to date.
0
Replies (0)MK
Muhammad K
1 reviews | Active since Jan 2020
7 Jan 2021, 13:17
Excellent Management and caring service
Excellent Management and caring service
Helpful (0)
|Replies (0)MK
Muhammad K
1 reviews | Active since Jan 2020
7 Jan 2021, 13:17
Excellent Management and caring service
Excellent Management and caring service
0
Replies (0)SH
Steven H
1 reviews | Active since Jan 2020
12 Sept 2019, 10:44
Rubico Monocoat Oil Plus 2C poor quality product
We used the Rubico Monocoat Oil Plus 2C on a new Engineered Wood floor that we had installed in our home. Our installer applied the oil on the floor following the manufacturers recommendations. The finish following the coating was patchy and dull in color. We had the installer sand down the floor again and reapply the oil. The result was the same. We had a representative of Rubico Monocoat Africa (Innocent) come out to our home to view the floor. He was happy with how the oil was applied and said that the the finish was as they expect. I can only conclude then that the Rubico Monocoat Oil Plus 2C is a poor quality product which I would recommend people stay away from.
Helpful (0)
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Steven H
1 reviews | Active since Jan 2020
12 Sept 2019, 10:44
Rubico Monocoat Oil Plus 2C poor quality product
We used the Rubico Monocoat Oil Plus 2C on a new Engineered Wood floor that we had installed in our home. Our installer applied the oil on the floor following the manufacturers recommendations. The finish following the coating was patchy and dull in color. We had the installer sand down the floor again and reapply the oil. The result was the same. We had a representative of Rubico Monocoat Africa (Innocent) come out to our home to view the floor. He was happy with how the oil was applied and said that the the finish was as they expect. I can only conclude then that the Rubico Monocoat Oil Plus 2C is a poor quality product which I would recommend people stay away from.
0
Replies (0)