I do not recommend runbeatable.co.za

Mediocre experience to say the least.

The exchange process took two weeks, which would have been more acceptable if the communication had been better. I had to follow up after a week of silence as I had no idea what was happening with my exchange request, despite having returned the order first thing the next day. When I did get responses, the support agent (Shanae Venter) was cold and clinical - did not feel like I was chatting to a human.

To make matters worse, I requested a different colour during the exchange and my request was ignored by Shanae. I was sent the same colour, no explanation.

There are plenty of other retailers with better exchange processes and customer service.

Won't be returning.