RG
Ruresta Guest House
Unclaimed Business
RG
Ruresta Guest House
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Estelle P
1 reviews | Active since Jan 2020
26 Apr 2022, 09:18
Not up to standard at all
As a travel agent, I really expected way better than this. We were greeted in a very friendly manner and given the keys. On arrival at any place, the first thing one needs to do is wash your hands, and we had no hand soap. We received one hand towel and the bath towels, nicely embroidered with Ruresta on them, had holes and tears in them. The parking was narrow and with a bakkie very difficult to maneuver in and out of the gate, yet this small little car was parked behind our entrance, making it a challenge to leave every day. The toilet leaked, and the handle needs to attencien too.
Helpful (0)
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Estelle P
1 reviews | Active since Jan 2020
26 Apr 2022, 09:18
Not up to standard at all
As a travel agent, I really expected way better than this. We were greeted in a very friendly manner and given the keys. On arrival at any place, the first thing one needs to do is wash your hands, and we had no hand soap. We received one hand towel and the bath towels, nicely embroidered with Ruresta on them, had holes and tears in them. The parking was narrow and with a bakkie very difficult to maneuver in and out of the gate, yet this small little car was parked behind our entrance, making it a challenge to leave every day. The toilet leaked, and the handle needs to attencien too.
0
Replies (0)MD
Mbali D
1 reviews | Active since Jan 2020
21 Dec 2021, 12:42
Ruresta Guest House/Johan
I have never had a bad experience with a host in my life ever since I have booking with Booking.com This guy does not communicate that is number 1! I booked about 8 hour prior to arrival as I was driving with my 10 year old and 6 year old. I made proper arrangements via booking.com of which the host replied with they will make a plan upon arrival. I made a deposit which they don't specify is non-refundable on their page to ensure I secured a place only for the host to ignore my phone calls and messages when we arrived! I then proceeded to cancel booking which was free cancelation! On top of that, he did not even bother responding to messages the next morning but told me that the time I arrived is when normal people are sleeping! I had to make alternative arrangements at Baines Lodge where I had to pay again for my stay! He was very racist and with no care about the security of myself as a guest! Maybe because I was black my name didn't read Magdalene, I'll never know. Not only did he take my money,
Helpful (0)
|Replies (0)MD
Mbali D
1 reviews | Active since Jan 2020
21 Dec 2021, 12:42
Ruresta Guest House/Johan
I have never had a bad experience with a host in my life ever since I have booking with Booking.com This guy does not communicate that is number 1! I booked about 8 hour prior to arrival as I was driving with my 10 year old and 6 year old. I made proper arrangements via booking.com of which the host replied with they will make a plan upon arrival. I made a deposit which they don't specify is non-refundable on their page to ensure I secured a place only for the host to ignore my phone calls and messages when we arrived! I then proceeded to cancel booking which was free cancelation! On top of that, he did not even bother responding to messages the next morning but told me that the time I arrived is when normal people are sleeping! I had to make alternative arrangements at Baines Lodge where I had to pay again for my stay! He was very racist and with no care about the security of myself as a guest! Maybe because I was black my name didn't read Magdalene, I'll never know. Not only did he take my money,
0
Replies (0)