Rush SA is greedy and has no concern for customer service

I am extremely disgusted at your company’s greed and lack of customer service!

It was my sons 3rd birthday on Sunday 8 May 22 and as he requested, for a gift he wanted to go to RUSH SA with his cousins for a jump which wee were ok with as entertainer app had a 2 for 1special.

We arrived at 3:45 intending for them to jump a session 4 to 5 pm on the entertainer app special of “ 2 for 1”

They had left me back at the car to sort my niggly baby. My husband arrived at The reception desk and showed the entertainer special” he was then told that your operating hours have changed and we apparently missed the last 60 min session and he Now needs to purchase a 2 hour session as that’s all you have available and he will not be able to use the entertainer deal.

I note the following:

1. Rushsa website does not make mention that operating hours have changed nor anything about 3pm being the last 60min sessions. I.e Sunday operating hours is listed as “9am - 8pm no mention of anything else!

2. The entertainer app says the deals ‘2 for 1’ deal is from 9 am to 7 pm, no mention of any 3pm cut off for the 60 min sessions.

3. When we called in at 3pm and enquired about pricing no one cared to mention that the last 60 min jump session was ending at 4pm even though we said we were coming!

4. Why was there no apology from the staff or any offer to accommodate or assist the customer in this situation?!

It’s already now 3:55 pm and my husband has my toddlers and their cousins restless as they were promised a birthday jump! staff then bullies him into buying a 2 hour session at your apparent ‘discounted’ price! He ends up paying just under a R1000 for 2 kids and 2 toddlers and he also needs to jump to accompany the 3 year old! If we intended to spend this much we would have booked a part for 4 and paid R1260 which would have made sense because you receive so much more!

Now, I ask you:

What kind of customer service is this?!

How when you are at fault Do you not protect the customers rights? But instead bully them into spending more than they bargained for??

How do you take advantage of a customer who is put under pressure and surrounded buy kids expecting an outing?!

Had I have been there I would have requested for the manager immediately! Which mind you I did! As soon as I arrived And heard about the situation I asked for the manager and was directed to Shafiek who listened, took my receipt came back and was anyway of no help. Apparently Rush was not liable for their incorrect trading hours listed on their website or those on entertainer app.

No apology, no empathy nothing!

This was the pathetic display of customer service and shows that this park is definitely not interested in kids but only money! Who in this day and age can afford an unplanned expense of R1000?! Jeez!

I honestly can not believe the robbery!

They literally took advantage of a situation and bullied my kids father into an unlawful and unfair purchase and even after i complained to Shafiek the manager on duty even he tried to look for a loop while to get out of compensating us! Where is the integrity or Honour to customer service??

I later emailed Damon the general manager, as Shafiek could apparently not help, not sure why his called the manager then?? And guess what?! Damon did not even care to acknowledge my complaint! What a snotty managerial staff RUSHSA employs!

This situation was just wrong on all levels! We were made to pay because RUSH SA did not update their marketing company nor their own website and even when they were at fault still bullied a customer to make a quick buck!