SA Post Office
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, SA Post Office is described as a deeply struggling service provider, with widespread frustration around lost parcels, unanswered support channels, and inconsistent branch operations. While a handful of named staff are praised for going beyond expectations, the dominant experience involves long waits, missing items, and silent escalations. Postbank and SASSA card issues compound dissatisfaction, particularly for pensioners and grant recipients.
TrustIndex
2.4
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, SA Post Office is described as a deeply struggling service provider, with widespread frustration around lost parcels, unanswered support channels, and inconsistent branch operations. While a handful of named staff are praised for going beyond expectations, the dominant experience involves long waits, missing items, and silent escalations. Postbank and SASSA card issues compound dissatisfaction, particularly for pensioners and grant recipients.
The most common complaint about SA Post Office, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (1.0) is the most damaging area. Customers describe unanswered calls, ignored emails, rude counter staff, and managers refusing to help. Pensioners and grant recipients face repeated branch visits with no resolution. Isolated praise for named agents like Samukelisiwe Xulu and Shandy cannot offset systemic failure.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2023
No where to where to be found , we have been saving our money as a society with post bank which we use to deposit at post office , recently post bank is on their own we want to withdraw ,we have been told to email document to consultation since today we have not received a responce response from post bank and we can't even reach them as they don't have the right contact
1 reviews | Active since Mar 2023
No where to where to be found , we have been saving our money as a society with post bank which we use to deposit at post office , recently post bank is on their own we want to withdraw ,we have been told to email document to consultation since today we have not received a responce response from post bank and we can't even reach them as they don't have the right contact
1 reviews | Active since Aug 2025
The system is totally not working you call and request for a voucher but its been 5 days now I have not yet received the voucher to access my funds and when you call the call gets cut off
1 reviews | Active since Aug 2025
The system is totally not working you call and request for a voucher but its been 5 days now I have not yet received the voucher to access my funds and when you call the call gets cut off
1 reviews | Active since Mar 2024
I am writing this to show my dissatisfaction with this institution as a Sassa beneficiary. I have been calling regarding the payments and sending emails, but no one seems to respond. They said we must change the card for efficiency, but nothing ever works. Even when you want to change the Post Bank itself, it is also a hassle.
1 reviews | Active since Mar 2024
I am writing this to show my dissatisfaction with this institution as a Sassa beneficiary. I have been calling regarding the payments and sending emails, but no one seems to respond. They said we must change the card for efficiency, but nothing ever works. Even when you want to change the Post Bank itself, it is also a hassle.
1 reviews | Active since Jan 2018
Two days ago, I sent the below feedback/complaint to the SA Post Office's Customer Services mailbox and no one has cared to respond. Clearly client service & client feedback is not a priority to them : Today I experienced the most appalling service at the Post Office in Kloof Village Mall. I went there to pay for my license disk, the guy at the 1st counter gave me the form to fill in & when I went to the cubicles to fill in the form, there were no pens. I went back to the guy to ask for a pen & he said " the ink on my pen is running out & I need to go buy myself another one". I was taken aback by that (so the whole Post Office does not have any other pen?). The guy did not even bother to get up and check at the back office if he could get a pen for me. I decided to move to the next counter and asked the lady who was sitting there for a pen & her response was " I only have 1 pen" & she didn't even think of making any means to check if she can get one for me. That time there wasn't even anyone in the queue, had she had any client centricity in her, she could have said you may take my pen for now, but as soon as I have a client, I'll take it back. As I was dumbfounded thinking about how far I needed to walk to the parking to get a pen from my car; a lady who's a client who was sitting at one of the cubicles shouted, "Here’s a pen!". After filling the form in, I went to the first guy again to pay. He asked me "Did you bring a copy of your ID?" I said No; he then said go make a copy downstairs. That time it was my first time at that mall. I had no idea where I needed to go. He just pointed "downstairs" with his finger & carried on with whatever he was doing. I had to go & figure it out myself. I'm shocked that there's still public entities that treat clients like this? In this day & age? It was my first time at this Post Office because I was around the area, and it is definitely the last time. The staff there has no passion for service & it's very sad to see people who don't value their jobs in this manner. Those staff members were so unfriendly & cold and were acting like they were doing us a favor by being there to process our transactions. S.A Post Office....please train your staff better on client service & please provide stationery for your clients! Time is money...we want efficiency, we want convenience & most definitely we want to be treated like we matter!
1 reviews | Active since Jan 2018
Two days ago, I sent the below feedback/complaint to the SA Post Office's Customer Services mailbox and no one has cared to respond. Clearly client service & client feedback is not a priority to them : Today I experienced the most appalling service at the Post Office in Kloof Village Mall. I went there to pay for my license disk, the guy at the 1st counter gave me the form to fill in & when I went to the cubicles to fill in the form, there were no pens. I went back to the guy to ask for a pen & he said " the ink on my pen is running out & I need to go buy myself another one". I was taken aback by that (so the whole Post Office does not have any other pen?). The guy did not even bother to get up and check at the back office if he could get a pen for me. I decided to move to the next counter and asked the lady who was sitting there for a pen & her response was " I only have 1 pen" & she didn't even think of making any means to check if she can get one for me. That time there wasn't even anyone in the queue, had she had any client centricity in her, she could have said you may take my pen for now, but as soon as I have a client, I'll take it back. As I was dumbfounded thinking about how far I needed to walk to the parking to get a pen from my car; a lady who's a client who was sitting at one of the cubicles shouted, "Here’s a pen!". After filling the form in, I went to the first guy again to pay. He asked me "Did you bring a copy of your ID?" I said No; he then said go make a copy downstairs. That time it was my first time at that mall. I had no idea where I needed to go. He just pointed "downstairs" with his finger & carried on with whatever he was doing. I had to go & figure it out myself. I'm shocked that there's still public entities that treat clients like this? In this day & age? It was my first time at this Post Office because I was around the area, and it is definitely the last time. The staff there has no passion for service & it's very sad to see people who don't value their jobs in this manner. Those staff members were so unfriendly & cold and were acting like they were doing us a favor by being there to process our transactions. S.A Post Office....please train your staff better on client service & please provide stationery for your clients! Time is money...we want efficiency, we want convenience & most definitely we want to be treated like we matter!
1 reviews | Active since Jun 2021
Kindly assist, my mother and other ladies have a club account with Postbank and one other lady lost their family member when they go to the branch like they normally do to withdraw money they are told that they can’t assist anymore and because their account is no longer with them they must go to Standard Bank to make the withdrawal but at Standard Bank they sending them bank to the post office to get a document that they do not know .. they went to Shoprite to try and withdraw as advised but they also couldn’t assist..What is the process and who must assist with the account? They do not have a card to take the money at Standard Bank atm , it’s a group account
1 reviews | Active since Jun 2021
Kindly assist, my mother and other ladies have a club account with Postbank and one other lady lost their family member when they go to the branch like they normally do to withdraw money they are told that they can’t assist anymore and because their account is no longer with them they must go to Standard Bank to make the withdrawal but at Standard Bank they sending them bank to the post office to get a document that they do not know .. they went to Shoprite to try and withdraw as advised but they also couldn’t assist..What is the process and who must assist with the account? They do not have a card to take the money at Standard Bank atm , it’s a group account
SA Post Office has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 63 reviews in the last 12 months. Hellopeter has tracked SA Post Office across 7,009 total reviews. How is the TrustIndex calculated? →
