Shocking service

Let me start with the positive. The food is absolutely stunning. Unfortunately that is where it stops. We were seated at a sticky table. Had to ask somebody to clean. It got wiped down without spraying sanitizer or even water. Needless to say the table stayed sticky. My wife had to put down napkins to stop sticking to the table. Waitron arrived, not even greeting properly or introducing herself. I ordered a bottle of white wine and the wrong bottle arrived. We got ice on the table, but no ice bucket. We had to ask another waitron to bring us one. No cloth over the side of ice bucket to wipe the bottle before pouring. Our glasses were never topped up. When we asked what time the kitchen closes, our waitron told us 21h00 only to be informed by another waitron that it closes at 21h30. We asked our waitron a couple of questions about the food and asked for recommendations. Her product knowledge was very limited. When our food arrived, there were no condiments on the table. Not even salt & pepper. I noticed that the manager on duty was on her phone at the point of sale, and obviously not checking on customers. When I finished eating, I got up to go the bathroom. I asked the lady if she was the manager, which she affirmed. I said the her 'Shame on you' and I continued to the bathroom. When I got back she was speaking to my wife. Completely ignoring me. I asked her to address me, as I am the one who complained. Instead of de-escalating the situation (like any good front of house manager should), she was defensive and made such a scene that a waitron had to step in to try and calm her down. I actually took a video of her while she was carrying on like that. She gave me the owner's number, whom I called when we left the restaurant. I was impressed that he answered the call after 22h00. I told him what transpired. He was apologetic and said that he will look into it. He called me back a while later (very impressed that he did so). Then he told me, to add insult to injury, that he was informed by his manager that racial comments were made which is a blatant lie. The manager is trying to hide her incompetence by trying to play the, frankly tiresome, race card and it is shocking to say the least. I told the owner, Dylan, that I am so sure that there were no racial undertones, that I am prepared to take a polygraph test to prove that race was nowhere involved. At least not from my side. To end this, I am sorry to say that, due to the bad experience I had where the front of house staff is concerned, especially the manager, I will definately not recommend Sal****er Grill Durbanville. This is an absolute shame because (as mentioned earlier) the food is stunning.