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SAMI
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, SAMI delivers a highly regarded immigration and visa consultancy service. Customers consistently praise the professionalism, patience, and expertise of consultants across visa types including work, study, spousal, retirement, and permanent residence applications. While the overwhelming majority of experiences are positive, a small but serious pattern of communication breakdowns and refund disputes after payment surfaces as a concern, bringing down scores in Communication & Complaint Resolution (3.8) and Refunds, Pricing & Value (3.5).
Top Strengths:
- •Customer Service & Travel Expertise: Consultants are consistently described as patient, knowledgeable, and personally invested. Named staff like Raymond receive individual praise. Customers feel genuinely cared for and guided through complex processes.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#7
in Travel Agencies
NPS Score
0
Recommended: Unlikely
Review Distribution
4.9|93 Reviews
May '25 - Apr '26
5(95.6%)
4(1.1%)
3(0%)
2(0%)
1(3.3%)
5(95.6%)
4(1.1%)
3(0%)
2(0%)
1(3.3%)
Recent reviews (93)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
GE
Goodwill E
1 reviews | Active since Jan 2020
4 Dec 2025, 18:58
SAMI ROCKS!!!
I got the Visa i sought in record time, thank you!
Helpful (0)
|Replies (0)GE
Goodwill E
1 reviews | Active since Jan 2020
4 Dec 2025, 18:58
SAMI ROCKS!!!
I got the Visa i sought in record time, thank you!
0
Replies (0)MG
Maxence G
1 reviews | Active since Jan 2020
21 Nov 2025, 13:45
Permanent Residence Through Relative Category
I had been in South Africa for seven years supporting my ageing parents and finally decided to apply for permanent residence. SAMI helped me assemble medicals, police clearance from two countries, proof of relationship, affidavits, and financial documents that DHA demands. Consultant Raymond was exceptionally patient and double-checked everything before we submitted. There was a frustrating period around November where communication slowed, and I worried that something had gone wrong. When I finally called, Raymond apologized and explained the Cape Town office was balancing a flood of year end submissions. Once contact resumed, the updates were frequent and reassuring. My PR approval came through in February, and SAMI guided me through final registration and next steps. After so many years in limbo, this meant the world to me.
Helpful (0)
|Replies (0)MG
Maxence G
1 reviews | Active since Jan 2020
21 Nov 2025, 13:45
Permanent Residence Through Relative Category
I had been in South Africa for seven years supporting my ageing parents and finally decided to apply for permanent residence. SAMI helped me assemble medicals, police clearance from two countries, proof of relationship, affidavits, and financial documents that DHA demands. Consultant Raymond was exceptionally patient and double-checked everything before we submitted. There was a frustrating period around November where communication slowed, and I worried that something had gone wrong. When I finally called, Raymond apologized and explained the Cape Town office was balancing a flood of year end submissions. Once contact resumed, the updates were frequent and reassuring. My PR approval came through in February, and SAMI guided me through final registration and next steps. After so many years in limbo, this meant the world to me.
0
Replies (0)AF
Abiola F
1 reviews | Active since Jan 2020
19 Nov 2025, 11:48
Exceptional Support Through a Complicated Visa Process
I highly recommend Samigration for anyone applying for a spouse or life partner visa. From the very beginning, their team stood out for being incredibly attentive and genuinely committed to helping me navigate the process. What felt overwhelming at first quickly became manageable with their guidance. They took the time to explain every requirement in a clear and friendly way, making sure I always understood what was happening and why it was needed. Their professionalism showed in everything they did from answering my questions promptly to ensuring that every document was correctly prepared. What really made the experience so positive was how they simplified a process that is usually stressful and confusing. With Samigration, it felt like I had a knowledgeable partner walking with me every step of the way. Their support made everything smoother, easier, and far less intimidating. I’m truly grateful for their help and wouldn’t hesitate to recommend them to anyone needing visa assistance.
Helpful (0)
|Replies (0)AF
Abiola F
1 reviews | Active since Jan 2020
19 Nov 2025, 11:48
Exceptional Support Through a Complicated Visa Process
I highly recommend Samigration for anyone applying for a spouse or life partner visa. From the very beginning, their team stood out for being incredibly attentive and genuinely committed to helping me navigate the process. What felt overwhelming at first quickly became manageable with their guidance. They took the time to explain every requirement in a clear and friendly way, making sure I always understood what was happening and why it was needed. Their professionalism showed in everything they did from answering my questions promptly to ensuring that every document was correctly prepared. What really made the experience so positive was how they simplified a process that is usually stressful and confusing. With Samigration, it felt like I had a knowledgeable partner walking with me every step of the way. Their support made everything smoother, easier, and far less intimidating. I’m truly grateful for their help and wouldn’t hesitate to recommend them to anyone needing visa assistance.
0
Replies (0)KK
Kofi K
1 reviews | Active since Jan 2020
19 Nov 2025, 10:15
A Seamless and Supportive Journey to My Business Visa
I recently approached Samigration for assistance with my permanent residence business visa, and from the very beginning, I was genuinely impressed by their professionalism. Every interaction felt reassuring they took the time to understand my situation, explained each step clearly, and never made me feel rushed or overwhelmed. What stood out most was how hands-on and attentive they were throughout the entire process. They didn’t just provide instructions; they guided me with patience, double-checked every document, and made sure I understood why each requirement mattered. Their attention to detail gave me a lot of confidence, and I could tell they truly cared about getting everything right. Because of their support, what could have been a stressful and confusing experience turned into a smooth, almost effortless journey. I always felt informed, supported, and in good hands. Working with Samigration made the whole process not only manageable but surprisingly stress-free, and I’m truly grateful for the dedication they put into helping me.
Helpful (0)
|Replies (0)KK
Kofi K
1 reviews | Active since Jan 2020
19 Nov 2025, 10:15
A Seamless and Supportive Journey to My Business Visa
I recently approached Samigration for assistance with my permanent residence business visa, and from the very beginning, I was genuinely impressed by their professionalism. Every interaction felt reassuring they took the time to understand my situation, explained each step clearly, and never made me feel rushed or overwhelmed. What stood out most was how hands-on and attentive they were throughout the entire process. They didn’t just provide instructions; they guided me with patience, double-checked every document, and made sure I understood why each requirement mattered. Their attention to detail gave me a lot of confidence, and I could tell they truly cared about getting everything right. Because of their support, what could have been a stressful and confusing experience turned into a smooth, almost effortless journey. I always felt informed, supported, and in good hands. Working with Samigration made the whole process not only manageable but surprisingly stress-free, and I’m truly grateful for the dedication they put into helping me.
0
Replies (0)SA
Stephen A
1 reviews | Active since Jan 2020
18 Nov 2025, 09:06
My job transfer from SA to Australia
I reached out to SAMI for assistance after receiving a potential job offer in Melbourne within the construction safety sector. The documentation requirements quickly became overwhelming, especially regarding employer nomination forms, skills verification, and my previous contract history. I appreciated that SAMI provided structured guidance on how to gather, label, and upload everything correctly, which reduced the anxiety I initially felt about making a costly mistake. There was one moment of frustration related to response times, particularly when waiting for clarity on salary benchmarking documents. I had sent my query on a Friday morning but only received a detailed reply mid-week. Even though the explanation later made sense — they were waiting for verification from a third-party agency — the silence made me refresh my inbox more than needed. That being said, once replies came in, they were thorough, calm, and easy to follow. In the end, the application felt organized and I gained confidence in handling future renewals. I would have struggled significantly without structured guidance, but I also learned the importance of documenting every part of my work history ahead of time.
Helpful (0)
|Replies (0)SA
Stephen A
1 reviews | Active since Jan 2020
18 Nov 2025, 09:06
My job transfer from SA to Australia
I reached out to SAMI for assistance after receiving a potential job offer in Melbourne within the construction safety sector. The documentation requirements quickly became overwhelming, especially regarding employer nomination forms, skills verification, and my previous contract history. I appreciated that SAMI provided structured guidance on how to gather, label, and upload everything correctly, which reduced the anxiety I initially felt about making a costly mistake. There was one moment of frustration related to response times, particularly when waiting for clarity on salary benchmarking documents. I had sent my query on a Friday morning but only received a detailed reply mid-week. Even though the explanation later made sense — they were waiting for verification from a third-party agency — the silence made me refresh my inbox more than needed. That being said, once replies came in, they were thorough, calm, and easy to follow. In the end, the application felt organized and I gained confidence in handling future renewals. I would have struggled significantly without structured guidance, but I also learned the importance of documenting every part of my work history ahead of time.
0
Replies (0)TM
SA
Sibusiso A
1 reviews | Active since Jan 2020
18 Nov 2025, 07:12
Excellent Support for Volunteer Visas!
I approached SA Migration for volunteer visas, and their professionalism impressed me from the start. They guided me through the process and ensured everything was correct, making the experience stress-free.
Helpful (0)
|Replies (0)SA
Sibusiso A
1 reviews | Active since Jan 2020
18 Nov 2025, 07:12
Excellent Support for Volunteer Visas!
I approached SA Migration for volunteer visas, and their professionalism impressed me from the start. They guided me through the process and ensured everything was correct, making the experience stress-free.
0
Replies (0)KO