Motor Vehicle Claim Pillar to Post

I've taken a insurance with Savvybrokers for my motor vehicle. It recently had a minor dent and needs detailing with regards to this issue non the less they have not been helpful and have taken me from pillar to post over a period of two weeks now without any accountability with my claim if you don't make a follow up you are on your own. They even refuse to release an onboarding recording which details our agreement. Think twice before you take anything with them or you'll write your next bad experience here too.