1 reviews | Active since Member
<p>School of Rock Claremont My son went for 2 guitar lessons to School of Rock Claremont on a “pay as you go” that’s the term they call it. So you pay for a lesson in advance as that’s what they asked(I paid for 3 lessons BUT only received 2). ***** has been harassing me to sign a waiver document which I cannot open until I FIRST click on the “I agree on the terms & conditions” icon and add a signature to it. I said to him that I cannot open the document and will not sign for something FIRST before reading what I’m signing for, he then said that my son’s unwelcome to come back to the school of rock until the waiver document is signed. I asked him to please print it for me so that I can read over it and then I’ll be willing to sign it should I agree with what it says. He told me that he cannot print it for me. I asked him to explain to me over the phone what the waiver document was about and he said it would take too long, but insisted that I sign the document. On Wednesday 24th October 2018 I emailed the school of rock asking them to please cancel my sons lesson for Saturday 27th October and to please refund that lesson into my account. *****emailed me back to say that they need a months’ notice in writing of a student’s intention to stop lessons AND please note we do not do refunds. On the first day of my son starting I asked them if I do the pay as you go can my son stop lessons at any time and obviously they said yes hence the pay as you go lessons. I’ve given them enough notice to cancel my sons lesson so that they could find somebody else to fill that slot for Saturday and to refund me. I have not signed any contract or document tying me into any terms and conditions to the school of rock so it’s actually illegal for then NOT to REFUND me my one lessons money. I hope you can help Regards</p>
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