SO
School of Rock Claremont
Unclaimed Business
SO
School of Rock Claremont
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Entertainment & Gaming
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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bhaskaran C
1 reviews | Active since Jan 2020
9 Sept 2024, 09:37
Disappointing and embarrassing business practices.
I had been attendee of the school since June 2022. After missing one lesson which I had accounted for, I received an email suspending my classes pending payment for their monthly subscription. No one called to explain or try to reconcile how I would pay for classes that haven't attended or could not attend being suspended. What followed was being handed over to a debt collector who were totally ******** of the context of the situation or how to solve it when I called them. The school of rock account department when emailed did not even bother to sign off with their name. No-one bothered to call to try to reconcile or remedy the matter. Tread cautiously with this company. Their business practice even for long term clients will leave you disappointed and embarrassed.
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bhaskaran C
1 reviews | Active since Jan 2020
9 Sept 2024, 09:37
Disappointing and embarrassing business practices.
I had been attendee of the school since June 2022. After missing one lesson which I had accounted for, I received an email suspending my classes pending payment for their monthly subscription. No one called to explain or try to reconcile how I would pay for classes that haven't attended or could not attend being suspended. What followed was being handed over to a debt collector who were totally ******** of the context of the situation or how to solve it when I called them. The school of rock account department when emailed did not even bother to sign off with their name. No-one bothered to call to try to reconcile or remedy the matter. Tread cautiously with this company. Their business practice even for long term clients will leave you disappointed and embarrassed.
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Kavi B
1 reviews | Active since Jan 2020
6 Aug 2024, 13:03
School of Roc Claremont - no apology for wasting my time
<div>I am looking for guitar lessons with a good school. I found School of rock on the internet. They have one school in South Africa. I arranged Ia free introductory on line session. I was at my computer on time despite having some travel challenges. They sent me an email with a link. I connected to the link on time and just waited. I called them three times in 15 minutes and eventually was abruptly informed by +++ who was supposed to give me a lesson that they had an internal issue and I had to reschedule. No apology no sympathy no respect for wasting 45 minutes of my time. They are opening another school in Johannesburg and offering franchise opportunities. They need to teach their employees people skills. This was my first free introductory lesson so they obviously don’t need business and can afford to be rude and arrogant. Good luck.</div>
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Kavi B
1 reviews | Active since Jan 2020
6 Aug 2024, 13:03
School of Roc Claremont - no apology for wasting my time
<div>I am looking for guitar lessons with a good school. I found School of rock on the internet. They have one school in South Africa. I arranged Ia free introductory on line session. I was at my computer on time despite having some travel challenges. They sent me an email with a link. I connected to the link on time and just waited. I called them three times in 15 minutes and eventually was abruptly informed by +++ who was supposed to give me a lesson that they had an internal issue and I had to reschedule. No apology no sympathy no respect for wasting 45 minutes of my time. They are opening another school in Johannesburg and offering franchise opportunities. They need to teach their employees people skills. This was my first free introductory lesson so they obviously don’t need business and can afford to be rude and arrogant. Good luck.</div>
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Sondre B
1 reviews | Active since Jan 2020
26 Oct 2018, 11:00
SCHOOL OF ROCK - CLAREMONT - REFUSING TO GIVE MY REFUND & I HAVENT EVEN SIGNED ANY CONTACTS
<p>School of Rock Claremont My son went for 2 guitar lessons to School of Rock Claremont on a “pay as you go” that’s the term they call it. So you pay for a lesson in advance as that’s what they asked(I paid for 3 lessons BUT only received 2). ***** has been harassing me to sign a waiver document which I cannot open until I FIRST click on the “I agree on the terms & conditions” icon and add a signature to it. I said to him that I cannot open the document and will not sign for something FIRST before reading what I’m signing for, he then said that my son’s unwelcome to come back to the school of rock until the waiver document is signed. I asked him to please print it for me so that I can read over it and then I’ll be willing to sign it should I agree with what it says. He told me that he cannot print it for me. I asked him to explain to me over the phone what the waiver document was about and he said it would take too long, but insisted that I sign the document. On Wednesday 24th October 2018 I emailed the school of rock asking them to please cancel my sons lesson for Saturday 27th October and to please refund that lesson into my account. *****emailed me back to say that they need a months’ notice in writing of a student’s intention to stop lessons AND please note we do not do refunds. On the first day of my son starting I asked them if I do the pay as you go can my son stop lessons at any time and obviously they said yes hence the pay as you go lessons. I’ve given them enough notice to cancel my sons lesson so that they could find somebody else to fill that slot for Saturday and to refund me. I have not signed any contract or document tying me into any terms and conditions to the school of rock so it’s actually illegal for then NOT to REFUND me my one lessons money. I hope you can help Regards</p>
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Sondre B
1 reviews | Active since Jan 2020
26 Oct 2018, 11:00
SCHOOL OF ROCK - CLAREMONT - REFUSING TO GIVE MY REFUND & I HAVENT EVEN SIGNED ANY CONTACTS
<p>School of Rock Claremont My son went for 2 guitar lessons to School of Rock Claremont on a “pay as you go” that’s the term they call it. So you pay for a lesson in advance as that’s what they asked(I paid for 3 lessons BUT only received 2). ***** has been harassing me to sign a waiver document which I cannot open until I FIRST click on the “I agree on the terms & conditions” icon and add a signature to it. I said to him that I cannot open the document and will not sign for something FIRST before reading what I’m signing for, he then said that my son’s unwelcome to come back to the school of rock until the waiver document is signed. I asked him to please print it for me so that I can read over it and then I’ll be willing to sign it should I agree with what it says. He told me that he cannot print it for me. I asked him to explain to me over the phone what the waiver document was about and he said it would take too long, but insisted that I sign the document. On Wednesday 24th October 2018 I emailed the school of rock asking them to please cancel my sons lesson for Saturday 27th October and to please refund that lesson into my account. *****emailed me back to say that they need a months’ notice in writing of a student’s intention to stop lessons AND please note we do not do refunds. On the first day of my son starting I asked them if I do the pay as you go can my son stop lessons at any time and obviously they said yes hence the pay as you go lessons. I’ve given them enough notice to cancel my sons lesson so that they could find somebody else to fill that slot for Saturday and to refund me. I have not signed any contract or document tying me into any terms and conditions to the school of rock so it’s actually illegal for then NOT to REFUND me my one lessons money. I hope you can help Regards</p>
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