KB
Kavi B
Active since Sep 2018
7
Reviews
0
Industries
Reviews
7 reviews7 months ago
Don’t hire from this company
Terrible service at airport. They located outside airport and the staff lie about arrival time if car. We waited for over an hour and they will say two minutes or ten minutes wait.
0 replies
13 months ago
Terrible Mugg and Bean
For an airport restaurant the service is terrible. Waiter came twenty minutes after we sat. Food took super long. The manager Sameer sat at his desk and when I approached him he apologised and was wasting my time with excuses. He told me I am welcome to review. Will never eat here again
0 replies
21 months ago
School of Roc Claremont - no apology for wasting my time
<div>I am looking for guitar lessons with a good school. I found School of rock on the internet. They have one school in South Africa. I arranged Ia free introductory on line session. I was at my computer on time despite having some travel challenges. They sent me an email with a link. I connected to the link on time and just waited. I called them three times in 15 minutes and eventually was abruptly informed by +++ who was supposed to give me a lesson that they had an internal issue and I had to reschedule. No apology no sympathy no respect for wasting 45 minutes of my time. They are opening another school in Johannesburg and offering franchise opportunities. They need to teach their employees people skills. This was my first free introductory lesson so they obviously don’t need business and can afford to be rude and arrogant. Good luck.</div>
0 replies
66 months ago
Terrible service from AA
I pay an annual fee of about 2400 to the AA. I called them on Friday to schedule a pick up for my car at 9 am on Monday morning. I receive a call from the two truck company on Friday telling me they lost and cannot find my house. I told them they were not supposed to come as the pick up was scheduled for Monday morning at 9am. I called them on Monday at 9.22 am and told them nobody arrived. I rescheduled for Monday at 2pm. I called them at 2.15 pm and the assistant told me the morning schedule was cancelled. She was totally incompetent and I asked to speak to a manager. Ten minutes later I ended the call as I was frustrated of waiting for a manager. We as clients have to pay for all these inefficiencies like sending a tow truck out at the wrong time additional time on calls etc. This is terrible service
56 replies
82 months ago
Takealot bad deal
This morning takealot sent me an email with a daily deal Alva Santa Monica gas braai for 2799. I went on to buy online 8.30. Was told that they only have limited stock and when the stock is sold out they revert to normal price. I found the item and added to cart and it reflected a higher price 4299. I was also told that they system does not work real time so stick is not updated real time. I find this hard to believe because all there daily special items state exactly how much of stock is in hand and their system should update as stock is sold unless they have a very delayed IT department. I then spoke to a supervisor who confirmed the email price and the fact that there was stock. She also confirmed that she could not see if the deal stock was sold. She informed me that she will escalate to the promotions department and could not give me a response time. This is unacceptable service as there is plenty of stock available for all other items on this deal. I also requested that they send me proof off all the available stock that was purchased this morning.
0 replies
86 months ago
Mercedes Service stinks buy another brand
I called this dealership last week to book my car in. All the people in the booking department were busy. The receptionist took my registration and promised that I will get call back. I realized today that I did not get the call back. Tried calling them this morning and their lines are never answered just rings. On the 6th attempt the receptionist that answered said she will transfer me TJ the manager after I complained. While waiting to be transferred I got disconnected. I tried calling again 5 times and it just rings. These guys moved to fancy new premises in Sandton but their service stinks. Clearly they doing very well and don’t need clients. Will go elsewhere. Should have never bought a Mercedes. No wonder other brands are selling more cars in South Africa
56 replies
92 months ago
Hertz robbing the poorest of the poor
I recently hired a car from an on line company called airport rentals (airportrentals.com) I refused the offer to insure the excess of 13000 rand. I was contacted via telephone by airport rentals New Zealand office tand offered the insurance at a discounted rate of 120 rand per day. I again refused the insurance. At no point was I informed of the deposit required by the car hire company. I often hire cars and expected the car hire company to hold about 6000 rand on the card and this monies are released immediately on return of the vehicle. The care hire company was HERTZ. When I collected the vehicle I was informed by HERTZ that they will hold 17000 on my card and only refund me after 21 days of returning the car. I enquirer what if I don’t have the monies available and they told me that the holding deposit will reduce to 1650 if I took the insurance with them directly. They informed me that the insurance would cost 268 per day. This is manipulation and unfair as it forces clients to take the insurance at a ridiculous price. Remember they are only insuring the 13000 excess and charging 268 per day. One can insure a care for a whole month at this price. When I asked them why they will hold 17000 if the excess was only 13000 they said the balance was for petrol. I informed than that a small car will not take 4000 rand petrol to fill the tank. It is clear that this Company is enforcing unethical, unfair practice, and ensuring that clients take the insurance by making the holding deposit excessive and unaffordable to the majority. The fact that they emphasize that you will only get your refund in 21 days proves this unethical. Also the fact that they only reveal the deposit required Only when you collecting the car means that they are making every effort to ensure that one takes this massively expensive insurance. They need to indentify their industry. Is it car hir or insurance. Also they employees are arrogant and in no uncertain terms tell you that you have no choice. Big thumbs down to HERTZ I have reported both these companies to the consumer council of South Africa HERTZ is still holding my 17k
105 replies
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1 Star
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