Scott Warranty turnaround time

Scott Spark handed in to Cyclelab on 16/9/2024 and Scott confirmed that cracked rear triangle is covered by warranty. I have a single biscycle which is at Cyclelab waiting for Scott to honour the warranty. Cyclelab has apparently tried numerous times to get an ETA from Scott but without any success. That is not Cyclelab's shortcoming but it is their supplier's shortcoming. In the meantime, I see a big drive to sell Scott bikes and gear currently underway. I suppose it would be naive to expect them to give an outline regarding the waiting periods for warranty issues.