Sefapane Lodge And Safaris
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
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1 reviews | Active since Jan 2020
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1 reviews | Active since Jan 2020
The reception is very friendly,the place is excellent just they need to add a microwave and extra blanket incase one needs it.The food at sefapane is very very good i will recommend it to anyone.Well done to the Chefs.I enjoyed myself a lot.The game ranger his very intelligent and knowledgeable.
1 reviews | Active since Jan 2020
The reception is very friendly,the place is excellent just they need to add a microwave and extra blanket incase one needs it.The food at sefapane is very very good i will recommend it to anyone.Well done to the Chefs.I enjoyed myself a lot.The game ranger his very intelligent and knowledgeable.
1 reviews | Active since Jan 2020
I paid for a game drive for two on the 3rd of April 2021. For some reason I couldn’t send the proof of payment as there was a delay from my bank. My friend then made another payment of R1300 since we were told that we would not go on the game drive without proof of payment. I told them they would have to refund me the R1300 once I could prove that the payment went through also. I sent through the evidence and was promised on numerous occasions that I would be refunded. Till today, no refund. It’s more than a month later and still no money.
1 reviews | Active since Jan 2020
I paid for a game drive for two on the 3rd of April 2021. For some reason I couldn’t send the proof of payment as there was a delay from my bank. My friend then made another payment of R1300 since we were told that we would not go on the game drive without proof of payment. I told them they would have to refund me the R1300 once I could prove that the payment went through also. I sent through the evidence and was promised on numerous occasions that I would be refunded. Till today, no refund. It’s more than a month later and still no money.
1 reviews | Active since Jan 2020
I had booked for my parents to go there to relax as they are old people, but life happened and they informed me in time that they won't be able to make it so I had to cancel the booking, it's a long process to even cancel your booking and the time they attend your matter they will tell you that" it's late to even make any cancellation and we will fully charge you for the full accommodation" what the **** is that? It's festive season and people just wants to relax and enjoy, When paying for the booking I didn't give you guys problems and I know policies and procedures are in place and I respect that, instate of advising your customers properly and making them understand you guys do the opposite. Can you take your cancellation fee and give back my balance thank you.. Confirmation number: 2736554090.
1 reviews | Active since Jan 2020
I had booked for my parents to go there to relax as they are old people, but life happened and they informed me in time that they won't be able to make it so I had to cancel the booking, it's a long process to even cancel your booking and the time they attend your matter they will tell you that" it's late to even make any cancellation and we will fully charge you for the full accommodation" what the **** is that? It's festive season and people just wants to relax and enjoy, When paying for the booking I didn't give you guys problems and I know policies and procedures are in place and I respect that, instate of advising your customers properly and making them understand you guys do the opposite. Can you take your cancellation fee and give back my balance thank you.. Confirmation number: 2736554090.
1 reviews | Active since Jan 2020
<p>Treated inferior due to the colour of my skin. I refused to be a victim of racism and ditched my evening safari and braai. I forfeited my money as a result. Will never set my foot at that place again.</p>
1 reviews | Active since Jan 2020
<p>Treated inferior due to the colour of my skin. I refused to be a victim of racism and ditched my evening safari and braai. I forfeited my money as a result. Will never set my foot at that place again.</p>
1 reviews | Active since Jan 2020
I attempted to check in at the lodge. The desk staff needed to perform an electronic transaction to effect payment. The telephone lines were down. The POS device indicated that the staff was to contact the bank's authorization centre. I invited them to go ahead, assuring them that there were more than sufficient funds in the account. They did not do this, but attempted the same transaction again. This failed as well. They then tried the same on another terminal, with the same result. I was then queried as to the availability oi another card, alternatively to go to an ATM to draw cash. I queried the lack of action regarding contacting the bank's authorization. The answer was that there was not enough airtime left on the mobile duty phone to perform that service.<br> The net effect was that the other clientele witnessing this event were left with the impression that I did not have the funds necessary, which is EXTREMELY insulting and embarrassing. I left and found alternate accommodation. Sharon undertook to contact me the next working day, which also did not occur. I received an apology SMS 2 days later. Never again will I associate with that institution, nor recommend it.
1 reviews | Active since Jan 2020
I attempted to check in at the lodge. The desk staff needed to perform an electronic transaction to effect payment. The telephone lines were down. The POS device indicated that the staff was to contact the bank's authorization centre. I invited them to go ahead, assuring them that there were more than sufficient funds in the account. They did not do this, but attempted the same transaction again. This failed as well. They then tried the same on another terminal, with the same result. I was then queried as to the availability oi another card, alternatively to go to an ATM to draw cash. I queried the lack of action regarding contacting the bank's authorization. The answer was that there was not enough airtime left on the mobile duty phone to perform that service.<br> The net effect was that the other clientele witnessing this event were left with the impression that I did not have the funds necessary, which is EXTREMELY insulting and embarrassing. I left and found alternate accommodation. Sharon undertook to contact me the next working day, which also did not occur. I received an apology SMS 2 days later. Never again will I associate with that institution, nor recommend it.
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