Bad Service and food quality

Went to Calistos in Monte Casino on Saturday with my family, we ordered 2 x pita specials and a kiddies strips. Only received 1 pita and an order of chicken stripes and rice, which we did not order, Pita was ice cold, went back as we sat in front of the restaurant. Told the cashier (Noma) the one order was incorrect and that the one pita was cold, asked if she could warm it up for me. She looked and me took the wrong order and ventured to the back, disappeared for about 5 min and came back, said they will make another pita for the wrong order, i asked about the cold one if she cold maybe heat it in the microwave, she said she cant heat it or help me, "Nothing i can do" The kiddies stripes were so small and spicy not ideal for a 4 year old, we ended buying some pops at KFC instead. I asked her if she could bring the food to my table when it was ready.... She sent a waitress/helper to bring the food to me. I had asked whom the supervisor on shift was and was told it was Masito. Not once did anyone apologies or even come and ask if the food was ok. literally dump and run. To top it all off when we ate our pita's they had some salad in them, which is the norm but seemed the lettuce and tomatoes where laying in water and was purely picked out the container and pushed into the pita, no draining what so ever. TBH - one of the worse meals i have had in a very long time, truly disappointing. Bad service and bad quality. Safe to say i will not be visiting them anytime soon.

I strongly recommend trying some of the other restaurants before attempting a meal from Calistos. I suggest Tsogo Sun investigate the quality of this restaurant, especially due to the service and care Tsogo Sun offer their patrons