SS
Seven Seas Pools
Unclaimed Business
SS
Seven Seas Pools
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Craig J
1 reviews | Active since Jan 2020
25 Nov 2024, 13:49
No Customer service and bad workmanship
in August 2019 i had a repair done by Seven Seas Pools with a 7 year warranty. In November 2023 pool started leaking and i called Contractor again to come a look at the repair. at the time Contractor came for site inspection he could not remember he remarblelited the pool previously so when he saw the crack and i explained to him that it was repaired previously he only had bad things to say about the work done. when i showed him the invoice and the pictures of the work completed and showed it was infact him; he went all quite and red faced and advised if i did not have proof of the repairs he would have not entertained any discussion. Needless to say they didn't want to incur costs of repairing pool again so he sent one of the laborers to fill the crack with under water expoxy glue. That has now lasted for 1 year. When i tried calling contractor again now they initially took my call. but when i explained that is was against a repair they had done previously they cut the line and do not answer me , and have not returned any of my messages. Contact details of Seven Seas: 074 292 4498. I eventually took a drive to find the Business , but address on the website does not exist: 40 Blouberg St, Noordheuwel, Krugersdorp, 1739
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Craig J
1 reviews | Active since Jan 2020
25 Nov 2024, 13:49
No Customer service and bad workmanship
in August 2019 i had a repair done by Seven Seas Pools with a 7 year warranty. In November 2023 pool started leaking and i called Contractor again to come a look at the repair. at the time Contractor came for site inspection he could not remember he remarblelited the pool previously so when he saw the crack and i explained to him that it was repaired previously he only had bad things to say about the work done. when i showed him the invoice and the pictures of the work completed and showed it was infact him; he went all quite and red faced and advised if i did not have proof of the repairs he would have not entertained any discussion. Needless to say they didn't want to incur costs of repairing pool again so he sent one of the laborers to fill the crack with under water expoxy glue. That has now lasted for 1 year. When i tried calling contractor again now they initially took my call. but when i explained that is was against a repair they had done previously they cut the line and do not answer me , and have not returned any of my messages. Contact details of Seven Seas: 074 292 4498. I eventually took a drive to find the Business , but address on the website does not exist: 40 Blouberg St, Noordheuwel, Krugersdorp, 1739
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Anonymous
1 reviews | Active since Jan 2020
29 Sept 2023, 10:22
****mers and aggressive
They are just aggressive **** artists. Pool was done poorly, forced into settling early, and they never did a proper job. Now that the pool needs repairs 1 year later, they refuse to uphold their 7 year guarantee.
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Anonymous
1 reviews | Active since Jan 2020
29 Sept 2023, 10:22
****mers and aggressive
They are just aggressive **** artists. Pool was done poorly, forced into settling early, and they never did a proper job. Now that the pool needs repairs 1 year later, they refuse to uphold their 7 year guarantee.
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Sheri E
1 reviews | Active since Jan 2020
20 Oct 2021, 11:41
Poor quality work and no communication
In May 2020, we contacted Seven Seas Pool Services via email for a quote on fixing our pool, which included: Remarblite, new mosaics, chop pool, acid wash and filter. We were quoted R18 000 for the job and accepted. The job was scheduled to begin on 2 July 2020. Our primary contact person was Natasha, who was not responding timorously to email communications, and subsequently requested that we communicate with her via WhatsApp, which we did. We subsequently experienced poor customer service, poor communication and the final quality of the work done was very poor. POOR CUSTOMER SERVICE & QUALITY OF WORK: 2 months after completing the remarbliting of the pool, which had a 7 year warranty, multiple cracks and bubbles appeared all over the newly marblited pool, and water started leaking rapidly out of it. This poor quality of work, was also after a process where the quality of service was poor. The job was scheduled to begin on 2 July 2020, and we received no further communication or confirmation. At 09h00 on 2 July, we Whatsapped Natasha to ask what time the team would be arriving, and she confirmed for 11h00. By 11h00 the team still had not arrived, and so at 11h15, we Whatsapped Natasha, and she then requested that the team begin the following day (3 July 2020). The team arrived and began working on 3 July, but experienced multiple delays as a result of faulty equipment. The job was mostly completed by 7 July 2020, but there were a number of issues with the completed work that we noted and raised with Natasha, including: 1. a hole in the new marble, 2. a leak in the newly installed pump, 3. the water inlet had been re-installed skew, and 4. the staff had left a mess all over the brick surrounding the pool. These were, with extensive following up on our side, eventually resolved by 30 July 2020, and involved an insurance claim on the pump. During quoting on the pump (6 August 2020), we were ill advised (by Seven Seas Pools) on fitting a 1.1kw pump, which (if we didn't check for ourselves), would have cracked the 2 bag filter that they insisted was right for our pool and which was newly installed by them. After significant back and forth, they corrected their mistake, and said that a 0.75kw pump was actually the right one, but then took much effort (prompting from our side, following a lack of communication from the pool company) to get assistance with the installation, which was paid for. On 6 November 2020 (approximately 4 months after the remarblite, which was given a 7 year warranty), cracks appeared in the marblite and water started leaking out the pool rapidly. We contacted Natasha the following day (7 November 2020) requesting assistance, and she asked us to check the pool pump and plumbing, which we did. We asked that one of their staff come out to have a look, and she agreed to this, but said all of the staff were busy. Eventually, after much following up, one of the pool team staff came to see the pool on 24 November 2020 (over 2 weeks after the cracks developed). The staff member said that he would discuss the issue with Natasha and that she would get back to us. It took two days of us trying to get in touch with Natasha, to get feedback from her, and on 26 November, she explained that the cracks were not their fault and rather due to structural damage, and so they were not prepared to fix the cracks in the marblite. Further cracks in the marblite have continued to develop since, as well as bubbling along the walls of the marblite. On 27 November, Ephraim Mdonkwane of Ephraim Pool Services came to have a look at the pool, and noted that not enough marbilite was used for the job. He said that the reason cracks were appearing was because the marbiliting was too thin, and if an adequate amount of marblite was used, there would not have been cracks and bubbling. We continued to request assistance from Natasha, even in the form of at least fixing cracks and she refused, saying that the cracks were not their problem. When the issue of the warranty on the marblite was raised, she said that they still wouldn't fix the marblite because it would just crack again. POOR COMMUNICATION: With regards to communication, we had multiple challenges beginning after we had accepted the quote and paid the initial deposit for the work. There was very little communication about when and what was happening at the various stages, unless it was initiated from our side, and it usually involved multiple messages and calls to get a response. This was particularly after all money for the job had been paid. The attached chats show evidence of the delays in Whatsapp responses throughout November and early December, but not of the issues with phone calls that I would like to raise. When we were struggling to get a response from Natasha on Whatsapp, and were desperately trying to resolve the issue of the cracks, because thousands of litres of water was leaking out the pool, we tried to communicate with Natasha telephonically. She ignored our phone calls intentionally, which we realised when we called from another number and she answered. Upon answering and realising it was us trying to get some kind of resolution, she would then ignore that number. When we called from a different number, she would then answer and when realising it was us, would again make excuses and stop responding to calls from that number. This was a pattern over about 6 weeks (from reporting the cracks in the marblite until mid-December). All we wanted was to try and resolve the issue, but her lack of response to our emails and Whatsapps and avoidance of our many calls from multiple numbers made it very difficult to do so. There has since been no resolution.
Helpful (0)
|Replies (0)SE
Sheri E
1 reviews | Active since Jan 2020
20 Oct 2021, 11:41
Poor quality work and no communication
In May 2020, we contacted Seven Seas Pool Services via email for a quote on fixing our pool, which included: Remarblite, new mosaics, chop pool, acid wash and filter. We were quoted R18 000 for the job and accepted. The job was scheduled to begin on 2 July 2020. Our primary contact person was Natasha, who was not responding timorously to email communications, and subsequently requested that we communicate with her via WhatsApp, which we did. We subsequently experienced poor customer service, poor communication and the final quality of the work done was very poor. POOR CUSTOMER SERVICE & QUALITY OF WORK: 2 months after completing the remarbliting of the pool, which had a 7 year warranty, multiple cracks and bubbles appeared all over the newly marblited pool, and water started leaking rapidly out of it. This poor quality of work, was also after a process where the quality of service was poor. The job was scheduled to begin on 2 July 2020, and we received no further communication or confirmation. At 09h00 on 2 July, we Whatsapped Natasha to ask what time the team would be arriving, and she confirmed for 11h00. By 11h00 the team still had not arrived, and so at 11h15, we Whatsapped Natasha, and she then requested that the team begin the following day (3 July 2020). The team arrived and began working on 3 July, but experienced multiple delays as a result of faulty equipment. The job was mostly completed by 7 July 2020, but there were a number of issues with the completed work that we noted and raised with Natasha, including: 1. a hole in the new marble, 2. a leak in the newly installed pump, 3. the water inlet had been re-installed skew, and 4. the staff had left a mess all over the brick surrounding the pool. These were, with extensive following up on our side, eventually resolved by 30 July 2020, and involved an insurance claim on the pump. During quoting on the pump (6 August 2020), we were ill advised (by Seven Seas Pools) on fitting a 1.1kw pump, which (if we didn't check for ourselves), would have cracked the 2 bag filter that they insisted was right for our pool and which was newly installed by them. After significant back and forth, they corrected their mistake, and said that a 0.75kw pump was actually the right one, but then took much effort (prompting from our side, following a lack of communication from the pool company) to get assistance with the installation, which was paid for. On 6 November 2020 (approximately 4 months after the remarblite, which was given a 7 year warranty), cracks appeared in the marblite and water started leaking out the pool rapidly. We contacted Natasha the following day (7 November 2020) requesting assistance, and she asked us to check the pool pump and plumbing, which we did. We asked that one of their staff come out to have a look, and she agreed to this, but said all of the staff were busy. Eventually, after much following up, one of the pool team staff came to see the pool on 24 November 2020 (over 2 weeks after the cracks developed). The staff member said that he would discuss the issue with Natasha and that she would get back to us. It took two days of us trying to get in touch with Natasha, to get feedback from her, and on 26 November, she explained that the cracks were not their fault and rather due to structural damage, and so they were not prepared to fix the cracks in the marblite. Further cracks in the marblite have continued to develop since, as well as bubbling along the walls of the marblite. On 27 November, Ephraim Mdonkwane of Ephraim Pool Services came to have a look at the pool, and noted that not enough marbilite was used for the job. He said that the reason cracks were appearing was because the marbiliting was too thin, and if an adequate amount of marblite was used, there would not have been cracks and bubbling. We continued to request assistance from Natasha, even in the form of at least fixing cracks and she refused, saying that the cracks were not their problem. When the issue of the warranty on the marblite was raised, she said that they still wouldn't fix the marblite because it would just crack again. POOR COMMUNICATION: With regards to communication, we had multiple challenges beginning after we had accepted the quote and paid the initial deposit for the work. There was very little communication about when and what was happening at the various stages, unless it was initiated from our side, and it usually involved multiple messages and calls to get a response. This was particularly after all money for the job had been paid. The attached chats show evidence of the delays in Whatsapp responses throughout November and early December, but not of the issues with phone calls that I would like to raise. When we were struggling to get a response from Natasha on Whatsapp, and were desperately trying to resolve the issue of the cracks, because thousands of litres of water was leaking out the pool, we tried to communicate with Natasha telephonically. She ignored our phone calls intentionally, which we realised when we called from another number and she answered. Upon answering and realising it was us trying to get some kind of resolution, she would then ignore that number. When we called from a different number, she would then answer and when realising it was us, would again make excuses and stop responding to calls from that number. This was a pattern over about 6 weeks (from reporting the cracks in the marblite until mid-December). All we wanted was to try and resolve the issue, but her lack of response to our emails and Whatsapps and avoidance of our many calls from multiple numbers made it very difficult to do so. There has since been no resolution.
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Paul N
1 reviews | Active since Jan 2020
17 Jul 2021, 14:05
Seven Seas Pools
I paid for a marbelite refurbished pool in May 2020. After the marbelite cracked and came off Natasha Burger decided to re-do my pool but never turned up, Johan Bothma and Natasha would not take or return my calls or even refund me. Workmanship is of the lowest quality I have ever seen. Ignore at all costs.
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Paul N
1 reviews | Active since Jan 2020
17 Jul 2021, 14:05
Seven Seas Pools
I paid for a marbelite refurbished pool in May 2020. After the marbelite cracked and came off Natasha Burger decided to re-do my pool but never turned up, Johan Bothma and Natasha would not take or return my calls or even refund me. Workmanship is of the lowest quality I have ever seen. Ignore at all costs.
0
Replies (0)JD
Josua D
1 reviews | Active since Jan 2020
27 Jan 2021, 15:14
No warranty and poor service.
I paid for a marbelite refurbished pool in November 2019. After the marbelite cracked and came off Johan decided to paint my pool and when that came off he ran, him and Natasha would not take or return my calls or even refund me. Workmanship is of the lowest quality. There is not a single thing done correctly. Poor, poor service. Long short is you will have no warranty and out of pocket if you deal with them.
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Josua D
1 reviews | Active since Jan 2020
27 Jan 2021, 15:14
No warranty and poor service.
I paid for a marbelite refurbished pool in November 2019. After the marbelite cracked and came off Johan decided to paint my pool and when that came off he ran, him and Natasha would not take or return my calls or even refund me. Workmanship is of the lowest quality. There is not a single thing done correctly. Poor, poor service. Long short is you will have no warranty and out of pocket if you deal with them.
0
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Andrew E
1 reviews | Active since Jan 2020
22 Jan 2020, 15:56
Run a mile
Mosaic tiles falling out, shocking workmanship, terrible job and they won't come back and fix it. Johan and Natasha will duck and dive, only respond to communication properly when they want money. Stay far away.
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Alida C
1 reviews | Active since Jan 2020
1 Jan 2020, 13:38
Seven Seas Pools- Bad Experience
Johan gave us a thumb suck quote to fix our pool. No details was discussed with us. When we asked for things to be done our way, it is actually our pool in our yard, he got aggressive towards us. Did not want to do it our way and demanded payment when I refuse to pay any more money he threatened to bring all of his 45 workers to our house in a truck. I bought my own tiles for the pool out of my pocket because he onlly brought three pieces of tiles to pick from, nothing appealing and our taste. He asked for his final money to be paid while our pump was moved and not working and the cement inbetween the tiles next to the pool was crumbling away within a week that they "finished". His workers is good hard working people and we where told to speak to him directly because he will scream at them and seven the owner management s****s was hair raisingly bad bad bad. Will not use them for anything ever again.
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Alida C
1 reviews | Active since Jan 2020
1 Jan 2020, 13:38
Seven Seas Pools- Bad Experience
Johan gave us a thumb suck quote to fix our pool. No details was discussed with us. When we asked for things to be done our way, it is actually our pool in our yard, he got aggressive towards us. Did not want to do it our way and demanded payment when I refuse to pay any more money he threatened to bring all of his 45 workers to our house in a truck. I bought my own tiles for the pool out of my pocket because he onlly brought three pieces of tiles to pick from, nothing appealing and our taste. He asked for his final money to be paid while our pump was moved and not working and the cement inbetween the tiles next to the pool was crumbling away within a week that they "finished". His workers is good hard working people and we where told to speak to him directly because he will scream at them and seven the owner management s****s was hair raisingly bad bad bad. Will not use them for anything ever again.
0
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