Terrible Experience - Sevruga Restaurant (V&A Waterfront)

My wife and I had a dinner booking at Sevruga (V&A Waterfront). The meal itself was really good BUT ... There was a group of 6 locals (South Africans) seated 3 rows behind us, that over-indulged in the wines on offer. Their noise levels progressively increased to such a point that their conversation and laughter sounded like screeching and this continued for hours, despite several guests also seated in the terrace area repeatedly turning around and giving them disapproving looks. My wife and, and the group at our table literally could not hear each other speak - it was deafening. Folk seated further away from this roudy, vulgar group suffered the same affliction. We, along with other guests eventually signalled to a group of waiters, who up until now simply stood by, pretending not to hear the deafening screeches, and our waiter approached us. We asked him if he could please ask the group to tone it down because it was impossible for our group to have a conversation. We could see from the looks of other guests that they all shared our disapproval and concern. The waiter advised that he was "not allowed" to confront / engage patrons about their behaviour. We then asked if he could request his manager to address the roudy crowd instead and he left to speak to his manager. Shortly after, a young gentleman (the manager) appeared and politely and quietly had a very brief word with the group and then disappeared. Following this address by the manager, the group's volume levels increased even further - it was clear that they were out to prove a point.

We unfortunately had to endure the rest of the night - feeling as though we were sitting in a pub with drunk ****s while trying to have a conversation with your dinner. The roudy, inconsiderate, selfish, drunken behaviour of a small group of 6 guests ruined the night for the rest of us on the terrace - easily amounting to 40+ guests and Sevruga's staff and management were completely indifferent and incapable of managing the situation.

Clearly the young manager was completely out of his depth regarding how to deal with this drunken crowd, and the watering staff's complete indifference to the situation just amplified everyone's frustration.

Sevruga need to invest in training and equipping their staff to handle these kinds of situations so they can serve the interests of all their guests and maintain a pleasant environment for all, and not allow a handful of guests to ruin the night for 1/2 of their restaurant!!!

I will NOT be returning to Sevruga in a hurry!